Business Development & Client Operations Associate

About Respiris

Respiris is redefining the outplacement assistance industry through a managed marketplace model inspired by Uber, Airbnb, and Upwork. By combining deep empathy, community, and artificial intelligence, Respiris supports individuals navigating job loss with personalized career coaching that empowers and re-inspires them during transitions.

We are scaling rapidly and looking for a Business Development & Client Operations Associate to work closely with the Founder & CEO, the Sales and Marketing team, and our partners. This role is integral to driving revenue, enabling go-to-market strategies, and ensuring exceptional client operations, offering a unique opportunity to collaborate across multiple functions at a fast-growing, mission-driven company.

Role Overview

The Business Development & Client Operations Associate will split responsibilities across three key areas:

• Business Development (50%): Supporting lead generation, managing the sales pipeline, and executing campaigns to drive revenue
• Special Projects (25%): Collaborating with the Founder & CEO and cross-functional teams to implement growth strategies and optimize operations.
• Client Operations (25%): Managing client relationships, coordinating deliverables, and supporting HR account management activities.

This role is perfect for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and is eager to make a measurable impact.

Key Responsibilities

Business Development (50%)

• Campaign Execution: Execute targeted campaigns to engage key stakeholders, including HR, Finance, and Legal leaders, ensuring alignment with go-to-market strategies. Focus on driving outreach efficiency and measurable results.
• Database and Lead Development: Identify and collect missing data for warm leads while building a robust contact database for targeted campaigns. Prioritize researching and populating contacts for the list of 200 target companies to enhance outreach precision and effectiveness.
• Outreach Support: Conduct proactive outreach to prospects through email, phone, and LinkedIn to schedule and facilitate discovery meetings. Ensure messaging aligns with identified pain points and the Ideal Customer Profile (ICP).
• Sales and Marketing Collaboration: Work closely with marketing to develop sales enablement materials and execute lead-nurturing campaigns. Create visual content, including ebooks, infographics, and assets for email and social media, using tools like Canva to support campaign engagement.
• Pipeline Management: Monitor, maintain, and update the sales pipeline to ensure timely follow-ups and seamless handoffs to the sales team. Focus on improving pipeline visibility, accuracy, and progression to drive consistent results.

Special Projects (25%)

• Tool Implementation: Support the implementation of tools and platforms for lead management, campaign tracking, and operational efficiency.
• Operational Support: Assist in developing and optimizing workflows for marketing campaigns, sales processes, and client operations.
• Data Analysis & Reporting: Generate insights from campaign and pipeline data, providing actionable recommendations to improve outcomes.
• Cross-Functional Initiatives: Collaborate with teams across HR, sales, and marketing to align efforts with organizational goals and improve efficiency.

Client Operations (25%)

• Client Relationship Management: Act as the primary contact for Fractional HR clients, ensuring seamless communication and delivery of services.
• Employee Transitions: Assist HR clients in managing transitions, including outplacement services and career coaching coordination.
• Service Expansion: Support upselling and cross-selling opportunities by identifying additional client needs and offering relevant solutions.
• Deliverable Coordination: Manage timelines, deliverables, and updates for clients to ensure satisfaction and retention.

About You

• Collaborative Team Player: You enjoy working closely with leadership, sales, marketing, and clients to drive results.
• Detail-Oriented & Data-Driven: You excel at managing and cleaning up data to support accurate reporting and smooth operations.
• Revenue-Focused: You are motivated by measurable outcomes and have a strong focus on driving growth and revenue.
• Adaptable & Proactive: You thrive in a fast-paced startup environment with evolving priorities.
• Organized & Analytical: You use data to inform decisions and optimize processes.

Strong Communication Skills: You have a strong working knowledge of English, both written and verbal, and can communicate effectively across teams and with international stakeholders.

Experience

• 2+ years of experience in business development, sales, marketing, or client-facing roles.
• Proven success implementing tools and executing campaigns to drive revenue.
• Familiarity with CRM platforms (e.g., HubSpot, Pipedrive) and sales enablement tools (e.g., LinkedIn Sales Navigator).

Skills

• Strong written and verbal communication skills in English.
• Excellent organizational and time management abilities.
• Proficiency in analyzing and cleaning up data to support campaigns and sales activities.
• Ability to collaborate across teams while managing independent responsibilities.

Mindset

• Passion for Respiris’ mission to re-inspire individuals through transitions.
• Entrepreneurial spirit with a willingness to roll up your sleeves and tackle challenges head-on.
• Eagerness to grow in a fast-paced, high-impact role.

Location & Compensation

• Time Zone Work Hours: PST / California
• Location: Remote, based in Colombia with a reliable home office setup.
• Compensation: $1,000 - $1,500 USD per month, based on experience.

Benefits

• Work with Leadership: Collaborate closely with the Founder & CEO and gain direct exposure to sales, marketing, and strategic decision-making.
• Flexible Schedule: Work remotely with the autonomy to manage your time effectively.
• Growth Opportunities: Build your expertise across business development, marketing, and client operations in a fast-growing startup.
• Impactful Work: Contribute to a mission-driven company that’s transforming the outplacement assistance industry.