Account Manager

As an Account Manager at Robusta Technology Group, your primary responsibilities include managing client relationships, acting as the single point of contact for daily communications, mediating between clients and internal teams, and ensuring mutual business growth. You'll also be tasked with conflict resolution, documentation, and preparing presentations while closely collaborating with project management and engineering teams to align project goals with client expectations.

To become an Account Manager at Robusta Technology Group, candidates should possess a Bachelor's degree in a relevant field such as business, project management, or marketing. Additionally, 1-3 years of experience in account management, a strong understanding of technology solutions, robust communication skills, and project management capabilities are essential qualifications for success in this role.

Robusta Technology Group supports its Account Managers by fostering a collaborative work environment and providing access to industry-leading tech talent. We offer comprehensive social and medical insurance, a savings plan for financial security, and the freedom of a remote-first work model. This supportive workplace culture allows Account Managers to thrive while pursuing their career development and growth.

Success as an Account Manager at Robusta Technology Group requires excellent communication and interpersonal skills, strategic thinking, negotiation and contract management abilities, as well as project management skills to oversee multiple accounts effectively. Additionally, attention to detail, thoroughness in documentation and record-keeping, and a results-driven mindset are crucial skills for achieving targets and ensuring client satisfaction.

Conflict management is a vital responsibility of an Account Manager at Robusta Technology Group. In this role, you must effectively handle client frustrations, investigate issues, and communicate with internal teams to devise an action plan that resolves conflicts. Your ability to manage and mitigate conflicts while maintaining a positive client relationship is key to ensuring a remarkable customer experience and long-term partnership.

To manage client relationships effectively, I prioritize open communication, actively listening to their needs and concerns. I set regular checkpoints to touch base with clients and ensure their needs are being addressed. My goal is to act as a partner to the client, understanding their objectives and aligning our services to help them achieve success.

I identify upselling opportunities by thoroughly understanding the client's current engagement and their future goals. By maintaining open lines of communication and regular feedback sessions, I can gauge their needs and determine how additional services or products can add value to their business strategy, enabling them to achieve their objectives more efficiently.

In a previous role, a client was unhappy with a delay in project delivery. I facilitated a meeting to understand their concerns, collaborated with our internal teams to analyze the situation, and developed a solution that involved adjusting project timelines and providing additional resources. Ultimately, transparent communication and a swift response led to client satisfaction and reinforced their trust in our services.

I prioritize tasks based on urgency and importance, creating a detailed schedule outlining key deadlines for each client account. Regularly reviewing project statuses allows me to remain agile and adjust priorities as needed, ensuring that I stay focused on delivering exceptional service to all clients.

I have experience using tools like Trello, Asana, and Monday.com, which help me organize tasks, track project progress, and collaborate with internal teams effectively. These tools allow me to create workflows and set reminders, ensuring that I remain on top of deadlines and responsibilities across multiple client accounts.

To prepare for a client presentation, I start by clearly understanding their goals and collecting relevant data. I then create a comprehensive agenda that outlines key topics and objectives, practice my delivery to ensure clarity and confidence, and anticipate questions or concerns they may have to address during the presentation.

In contract negotiations, I prioritize open communication regarding both parties' needs and goals. It’s important to present the value our services bring while ensuring the client's budget and expectations are met. I aim for a win-win situation by proposing solutions that benefit both sides, fostering trust and a positive working relationship.

I have experience in creating cash flow plans based on contracted agreements, managing invoicing processes to align with payment terms, and following up on collections based on the agreed schedule. This includes maintaining clear communication with accountants and clients to ensure timely payments and address any discrepancies.

To ensure team alignment on projects, I facilitate regular communication through meetings and updates, actively sharing business requirements and expectations. I encourage collaboration and transparency among teams, and I ensure that everyone understands their roles and responsibilities in relation to the client’s goals.

I believe the most important factors for client satisfaction include effective communication, meeting deadlines, and delivering quality results. By actively seeking feedback, addressing concerns, and exceeding client expectations whenever possible, I strive to build strong, lasting relationships with clients that foster loyalty and ongoing collaboration.