Leasing Professional

As a Leasing Professional at Rockford Construction, your primary responsibilities include providing leasing information to prospective renters, conducting property tours, following up on leasing leads, and ensuring resident satisfaction. You'll work collaboratively with the Assistant Property Manager and be involved in creating leases, managing work orders, and assisting residents' various needs, all while representing our properties in a positive light.

To qualify for the Leasing Professional role at Rockford Construction, candidates should have an Associate's Degree in Hospitality, Business Administration, Communications, or a related field, alongside at least two years of experience in an administrative support role. Excellent communication skills, strong attention to detail, and proficiency in MS Office are vital, with experience in Yardi and CRM systems being a plus.

Yes, Rockford Construction requires candidates for the Leasing Professional position to have prior leasing or sales experience. This experience helps you effectively interact with potential residents, provide them with relevant property information, and manage leasing responsibilities, ensuring you can deliver a high level of customer service.

Leasing Professionals at Rockford Construction receive competitive compensation along with a comprehensive benefits package that includes a 401(k) plan with company matching, health care plans, generous paid time off, and opportunities for continued learning and professional development. Employees also enjoy access to wellness activities, flexible work schedules, and volunteer opportunities to engage with the community.

Rockford Construction supports employee development for the Leasing Professional role by providing training and continued learning opportunities, fostering a team culture that values growth. This includes access to industry-leading technology and engagement in activities that enhance professional skills, as well as opportunities to volunteer and contribute to community initiatives.

In my role as a Leasing Professional, effective prioritization involves assessing the urgency and importance of tasks daily. I ensure that prospective residents receive prompt responses and maintain clear communication while managing ongoing leasing processes and administrative duties.

Absolutely! I once had a challenging situation where a prospect had concerns about pricing. I actively listened to their concerns, highlighted unique property features, and demonstrated how the community met their needs, which led to successfully closing the lease with a satisfied resident.

Building relationships with residents starts with open communication. I regularly check in with them, engage during community events, and ask for feedback about their experience. By demonstrating genuine interest in their needs, I cultivate trust and foster a welcoming atmosphere.

When faced with difficult tenants, I approach the situation with empathy and active listening. I strive to understand their concerns fully and work collaboratively toward a resolution, ensuring they feel heard and valued throughout the process.

I have hands-on experience using CRM software, which allowed me to maintain accurate records of client interactions, streamline lead follow-ups, and enhance communication efficiency. Familiarity with the platform helps me improve our leasing processes and relationship management overall.

I possess a blend of leasing expertise, strong communication skills, and a passion for providing excellent customer service. My proactive approach and detail-oriented mindset align well with Rockford Construction's commitment to positively impacting residents' experiences.

I regularly participate in industry webinars, subscribe to relevant publications, and engage with professional networks. Staying current with regulations and market trends equips me to provide valuable insights to potential residents while ensuring compliance.

My ideal leasing environment is one that values teamwork and collaboration, where innovative ideas are encouraged, and a supportive atmosphere fosters creativity. I thrive in settings that prioritize resident satisfaction and community engagement.

I manage multiple property tours by organizing my schedule in advance, utilizing reminders, and preparing tailored information for each prospective resident. This ensures that I provide a comprehensive and engaging experience for each showing.

If I encountered negative feedback, I would first acknowledge the resident's concerns and express my willingness to resolve the issue. Listening is key; I would seek to understand their experience and take appropriate steps to improve their satisfaction moving forward.