Inside Sales Specialist

As an Inside Sales Specialist at Rotork, your main responsibilities include preparing timely and accurate quotes for customers, entering orders into the system, and maintaining communication regarding order status and updates throughout the process. This role involves cross-functional teamwork and project reviews, ensuring that customers receive top-notch service and support.

The qualifications required for the Inside Sales Specialist position at Rotork include at least three years of customer service experience in the instrumentation industry, a relevant degree or technical qualification, proficiency in ERP and CRM systems, and excellent competency in data analysis. Strong communication skills and a proactive mindset are also critical for success in this role.

Essential software skills for the Inside Sales Specialist role at Rotork include proficiency in Microsoft Office, as well as experience with ERP and CRM systems. Being adaptable and quick to learn new business software is also important to effectively manage customer quotes and orders.

Rotork is a leading global company that focuses on essential flow control solutions, which means your work as an Inside Sales Specialist directly contributes to critical industries worldwide. Additionally, as the company undergoes exciting growth, employees have the opportunity to make meaningful impacts before the future, supported by a collaborative and innovative team environment.

In an Inside Sales Specialist at Rotork, skills such as strong interpersonal communication, attention to detail, customer service expertise, and the ability to multitask in a fast-paced environment are highly valued. A proactive approach to problem-solving and the ability to work independently as well as part of a team are also essential for success in this role.

In your response, focus on the specific ERP and CRM systems you've used in previous roles, outlining any particular achievements or efficiencies you drove using these tools. Highlight how these systems supported your ability to manage orders and customer communications.

Share specific strategies that you use to prioritize tasks and examples of how you successfully managed competing deadlines in previous roles. Talk about your organizational skills and any tools you use for tracking your progress.

Discuss your experience with data analysis by outlining the methods you employ, such as using specific software or analytical techniques. Highlight a time when your analysis led to improved sales strategies or customer satisfaction.

Choose a story that showcases your problem-solving skills and ability to empathize with the customer. Detail the steps you took to resolve the issue and the positive outcome that followed.

Emphasize the importance of regular updates, active listening, and being approachable. Provide examples of successful communication strategies you've implemented in past roles.

Discuss your method for prioritization, such as assessing urgency versus importance. Include examples of how you've adapted your priorities based on changing circumstances.

Reflect on intrinsic motivators, such as customer success, meeting targets, and the satisfaction you derive from helping clients. Share examples that illustrate these motivations in action.

Provide an example that highlights your ability to foster collaboration, detailing your role and how it contributed to achieving a team goal or project success.

Discuss specific strategies for maintaining accuracy, such as double-checking your work, using checklists, or leveraging technology to minimize errors. Share an example of how this diligence has led to customer satisfaction.

Share your reasons for wanting to join Rotork, emphasizing your passion for the industry, commitment to customer service, and enthusiasm for being part of a company that values engineering excellence and innovation.