Burning Man - Duty Manager

Are You Ready for a one of a kind healthcare experience?

Step into one of the most unconventional, creative, and transformative environments on the planet - Burning Man!

You’ll be part of a high-energy, collaborative, inclusive team that provides free, non-judgemental, and community-oriented patient care. We embrace the ten principles of Burning Man and work collaboratively with the Burning Man Emergency Services Department to support the overall patient care and public safety infrastructure in Black Rock City.

What to Expect

✔ Be a participant in the Burning Man community - no spectators allowed. 

✔ Provide medical care and response in a one-of-a-kind environment.

✔ A tight-knit, highly skilled team supporting one another.

✔ Unparalleled personal and professional growth.

✔ A chance to build unforgettable connections and memories.

Burning Man Details

Location: Black Rock Desert, NV

Event Dates: August 24 - September 1, 2025

Operational Period: August 19 - September 2, 2025

Join Royal Ambulance, a forward-thinking, progressive organization dedicated to growing the next generation of healthcare leaders. If you’re ready to participate in Black Rock City and contribute back to the community with your unique skill set, this opportunity is for you!

For information on volunteering with Burning Man’s Emergency Services Department to work a first aid station or mobile quick response vehicle, check out the Black Rock City Emergency Services Department website.

• We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.
• We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other’s shoes and go above and beyond to ensure we treat everyone with dignity and respect.
• We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.
• We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.

• Reporting to the Duty Chief, the Duty Manager provides supervision, support, and guidance to Royal Ambulance EMT, Paramedic, Nursing, and support personnel working in the Burning Man Emergency Healthcare Facility, on ambulances, and quick response vehicles at Burning Man.
• Provide overall support and leadership to all aspects of Royal’s Burning Man medical operations in conjunction with the Duty Chief and Duty Medical Director.
• Handles sensitive interpersonal issues, provides management-level guidance and support to supervisors to resolve personnel matters in consultation with Royal Human Resources and senior leadership.
• Completes shift-based documentation, and reports, and drives process improvement across multiple shifts.
• Respond to high acuity incidents, mass casualty incidents, and other significant events to provide leadership and incident command support.
• Handle initial personnel disputes, shift staffing, and general support of EMS crews.
• Work collaboratively with Burning Man Emergency Services leadership in the management of emergency responses and patient care.
• Provides patient care within your scope of practice.
• Coordinates with Royal Burning Man leadership for management of major incidents involving external stakeholders and personnel.
• Coordinates with dispatch to respond on foot or other non-vehicular means to the appropriate location using the most expeditious route.
• Determines the nature and extent of illness or injury and establishes priority for required emergency care.
• Understands all applicable legal, moral, and ethical issues surrounding emergency medical service.
• Prioritizes decisions and acts quickly in the best interest of the patient.
• Remains calm while working in difficult and stressful situations, and stays focused while carrying out the functions of the position. 
• Reports verbally and in writing, their observation and emergency medical care of the patient at the emergency scene and in transit, to the receiving medical facility staff for purposes of records and diagnostics.
• Assists in lifting and carrying patients.
• Make careful checks of all equipment so that medical gear is ready for the next patient.
• Ensures that all equipment is clean, washed, and kept in professional condition.
• Identifies customer service opportunities through effective listening and an understanding of the customers' needs.
• Maintains a positive, courteous, and respectful relationship with patients, customers, and team members.
• Understands Royal's mission, values, and quality standards by effectively demonstrating these core concepts in all interactions.

• Must be 18 years of age or older.
• Must work a minimum of four (4) 12-hour shifts during the operational period.
• Valid Driver's License and/or Ambulance Attendant License.
• Driving Record must be acceptable (waived for non-driving positions).
• Three (3) years of recent management experience in a hospital or EMS setting.
• Possess a valid Nevada Paramedic or EMT license with ambulance endorsement or EMS-RN or able to obtain by July 1st, 2025.
• State of Nevada Certification.
• Possess a valid American Heart Association (AHA) CPR card - BLS, ACLS, and PALS.
• TB Test and Flu Shot (within the last 12 months, with documentation).
• Immunization Records: Flu, Tdap, Varicella, HepB, and MMR within the last 10 years, with documentation.
• Completion of ICS-100, ICS-200, ICS-700, & IS 800 by July 1st, 2025.

• Experience working with Emergency Medical Services.
• Prior experience at Burning Man.
• Experience working in a close-quarters or communal living environment.

• Must be able to sit, climb, balance, step, stoop, kneel, and crouch.
• Must be able to frequently lift and carry up to 150 pounds, and occasionally up to 200 pounds.

• Duty Manager temporary positions for Burning Man will be paid $50.00 per hour under Nevada state regulations.
• Shared housing, either in a shift pod or bunkhouse, may be available on a first-come, first-served basis.
• Royal will provide some meals, and preference will be given to participants who are attending or have previously attended Burning Man and can be self-sufficient.
• When not on duty, employees are free to enjoy everything Black Rock City has to offer.
• For additional information about Burning Man, check out these resources.

• Risk to exposure from blood-borne pathogens – 3 High Risk

• These temporary positions will conclude on or after September 2, 2025. Employees will receive a credential allowing them to enter the event.
• The employee will regularly work with confidential patient and personnel information.
• The employee must maintain composure and tact in stressful situations.
• They must communicate effectively in writing, verbally, and through radio and telephone communications.
• Additionally, they must demonstrate compassion and a sincere dedication to patient needs, concerns, and information confidentiality.
• This job description aims to provide a representative summary of the major duties, responsibilities, and essential functions performed by individuals in this role. Individuals may be asked to perform job-related tasks beyond those specifically outlined in this description.

About Royal Ambulance

Founded by Steve Grau, Royal Ambulance is one of California’s premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal’s inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values:

Driven. Empathetic. Engaging. Adaptable.

At Royal Ambulance, we firmly believe it’s not just about the destination, it’s about the journey! It’s about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. 

Follow us on Instagram @RuleTogether

This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.