Sr. Business Operations Manager (Remote) - job 1 of 3

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Rula’s Business Operations team is a group of analytical and strategic generalists responsible for helping identify, diagnose and build solutions for the company’s highest-priority problems. We support the strategic planning process and company operating system, lead cross-functional initiatives and strike teams, partner with executives to define and achieve our company OKRs, and ensure leaders constantly have a pulse on the health of the business. We use data to identify the areas we should be working on, and serve as the primary owners of complex, cross-functional initiatives.

We are seeking a Sr. Business Operations Manager to join the Strategic Projects and Operations Team (SPOT). This person will guide some of the company’s most impactful, diverse and complex, strategic cross-functional projects across departments. This role is pivotal in delivering on projects aligned with Rula's highest priorities and initiatives. Example projects could include: develop and launch a system to ensure and improve quality for >10k nationwide therapists, scope and build an in-person therapy offering, improve first visit completion and patient retention rates.

You will bring a mix of skills including strong analytics, strategic thinking, and stakeholder and project management to execute the work necessary to take projects from concept to delivery.

Required Qualifications

• Bachelor’s degree from an accredited 4-year institution

• 5+ years of demonstrated high performance in management consulting and/or Business Operations and Strategy-based roles 

• Advanced proficiency with SQL and GSheets/Excel 

• Excellent written and verbal communication skills, with a proven ability to break down complex problems into smaller, discrete chunks

• Experience in building trust and collaborating effectively alongside multiple stakeholders and executives in a fast moving environment

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years of experience at a high growth startup

• Familiarity in leveraging Business Intelligence tools (e.g. Looker, Tableau, PowerBI) to drive and communicate insights

• Expertise in directly running or overseeing planning process / project management

• Experience in launching a new product, business line, and/or initiative from ideation to delivery

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.