Sr. Business Operations Manager (Remote) - job 1 of 2

As a Sr. Business Operations Manager at Rula, your main responsibilities include guiding complex cross-functional projects, collaborating with executives to define company OKRs, and ensuring robust strategic planning processes. You will focus on high-impact initiatives like improving patient retention rates and launching new therapy offerings, utilizing your analytical and stakeholder management skills to drive successful outcomes.

To qualify for the Sr. Business Operations Manager position at Rula, you need a Bachelor’s degree from an accredited institution and at least 5 years of experience in management consulting or business operations and strategy roles. Advanced proficiency in SQL, GSheets/Excel, and excellent communication skills are essential to effectively break down complex problems and manage diverse stakeholders.

Essential skills for a Sr. Business Operations Manager at Rula include strong analytical capabilities, strategic thinking, excellent communication skills, and the ability to build trust with various stakeholders. Experience in project management, familiarity with Business Intelligence tools, and a background in launching new initiatives will also significantly enhance your effectiveness in this role.

Rula offers an array of benefits to its employees, including a fully remote work environment, comprehensive health coverage, a 401(k) plan, generous time-off policies including company-wide shutdown weeks for self-care, paid parental leave, and wellness programs. Furthermore, you will enjoy stipends for home office setup and team-building activities, reinforcing our commitment to your well-being and professional growth.

At Rula, company culture is deeply rooted in diversity, equity, and inclusion. As a Sr. Business Operations Manager, you will be part of an environment that prioritizes collaboration, respect, and support for all employees. You can engage with community resource groups that celebrate diverse identities and lived experiences, fostering a sense of belonging and encouraging innovative ideas that align with our mission in mental healthcare.

To effectively manage a complex cross-functional project, I would start by establishing clear project goals that align with company objectives, involving all relevant stakeholders early on. Regular communication, setting milestones for tracking progress, and leveraging data analytics to monitor performance are key strategies I would employ to ensure project success.

In my previous role, I utilized data analysis to identify trends in patient retention rates. By segmenting the data and analyzing the factors influencing those trends, I created targeted initiatives that improved retention significantly, demonstrating the power of analytics in driving business outcomes.

To build trust with stakeholders, I prioritize transparency and consistent communication. I actively seek their input, keep them informed about project developments, and follow through on commitments. Establishing rapport and demonstrating reliability fosters a collaborative environment essential for project success.

To ensure alignment between strategic objectives and operational plans, I engage in thorough analysis of company OKRs alongside key stakeholders. Regularly reviewing progress and adjusting plans as necessary allows for a dynamic approach that stays true to the strategic vision while accommodating operational realities.

I have experience with various project management methodologies, including Agile and Waterfall. I adapt my approach based on the project's complexity and team dynamics, ensuring that our processes facilitate collaboration and meet deadlines without sacrificing quality.

Communication is at the heart of my management style. I believe in fostering an open dialogue that encourages team members to share insights and concerns. This approach helps to address issues proactively and fosters a collaborative atmosphere that drives project success.

In handling conflicting priorities, I would encourage alignment meetings with department heads to openly discuss challenges and find common ground. Facilitating collaborative problem-solving allows for compromise and ensures that we can prioritize effectively while still working towards our common goals.

I employ a combination of qualitative and quantitative techniques to evaluate project success. Key performance indicators (KPIs), feedback from stakeholders, and post-project reviews help determine alignment with objectives and identify areas for future improvement.

I led a project to implement a new patient management system, starting with ideation workshops to gather input from users. I coordinated with IT and clinical teams, established a project timeline, and facilitated training sessions, leading to successful implementation and enhanced user satisfaction across the organization.

To stay organized while managing multiple projects, I rely on project management tools that allow me to track tasks and deadlines effectively. I prioritize tasks based on urgency and stakeholder needs, allocate time for regular check-ins, and ensure I maintain a flexible approach to adapt to shifting priorities.