Manager, Property Claims
Overview:
SageSure is looking for an experienced, talented, and committed Claims Manager with deep technical knowledge of property claims. A qualified candidate must possess experience navigating challenging and complex claim situations, collaborating with others to develop and achieve business goals, and coaching team members to reach their full potential. Ideal candidates will have a strong track record of creating, developing, and leading highly successful teams through significant periods of change. As SageSure’s Claims team grows, you’ll be a key part of ensuring we scale with quality and build a sustainable business model for the future. If you're interested in joining our Claims team at an innovative insurtech, we'd like to hear from you.
What you’d be doing:
- Leading a team of Claims Examiners or Adjusters that handle all levels of personal lines property losses and limited commercial lines property losses, may include the leadership of TPA teams
- Promoting customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations
- Responsible for performance management, administration, training, development, and coaching of an assigned team
- Analyzing problematic trends and taking action to avoid recurrence, appropriately escalating issues when needed
- Promoting a culture committed to identifying process efficiencies to continuously improve how work is completed
- Ensuring claims within the unit meet or exceed quality and regulatory requirements
- Effectively participating with the management team in employee recruitment to ensure appropriate staffing
We’re looking for someone who has:
- 7+ years of property claims experience with 2+ years in a leadership role
- Strong organizational, planning, and delegation skills
- Excellent communication and interpersonal skills
- Knowledge of major estimating and data analytics platforms
- Advanced critical thinking and problem-solving skills
- Advanced knowledge of construction and repair methodologies
- Holds or meets requirements for licensing as needed
- Ability to travel as necessary
Highly preferred candidates also have:
- Catastrophe claim handling, leadership, or coordination experience
- Strong process development and analytical skills
- Vendor management experience
- Professional designations
About the Claims team at SageSure:
On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.
You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences. You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
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SageSure is on the lookout for a passionate and driven Manager, Property Claims to lead our dynamic claims team from a remote location. In this role, you will spearhead a team of Claims Examiners and Adjusters, handling a wide array of property losses while ensuring that our customers feel supported during challenging times. Your expertise in property claims, spanning over seven years, combined with at least two years in a leadership role, will be invaluable as you cultivate a culture dedicated to exceptional customer service and process efficiency. You’ll have the exciting responsibility of analyzing trends to enhance our operations and collaborating closely with management to recruit top-notch talent to your team. At SageSure, we're committed to innovation, and as part of our Claims team, you’ll leverage cutting-edge technology to redefine claims handling. If you thrive in a fast-paced environment and have a knack for developing and empowering your team members, we want to hear from you! Join us and make a meaningful impact in the insurtech space while being part of a company recognized as one of the Best Places to Work in Insurance for four consecutive years. Let’s create a future of sustainable and customer-focused claims processing together!
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