Invoicing Analyst - job 1 of 2

As an Invoicing Analyst at Samsara, your primary responsibilities will include ensuring the accuracy and timeliness of customer invoices, providing enrollment and education for consolidated invoicing programs, creating credit transactions, and answering any related queries from both internal and external parties. You’ll also be instrumental in identifying system errors, accommodating specialty invoicing requests, and supporting overall invoicing processes.

To qualify for the Invoicing Analyst position at Samsara, you should have a Bachelor’s degree and at least 2 years of experience in Accounts Receivable, particularly in invoicing or billing roles. Familiarity with Mexico accounts for invoicing is essential, along with proficiency in MS Excel. Experience with platforms like NetSuite or Salesforce would be an added advantage.

The Invoicing Analyst role at Samsara is designed to be fully remote for candidates based in Mexico, offering a flexible work environment. You'll engage with a high-caliber team dedicated to innovation and excellence, where collaboration and support are integral to our culture.

As an Invoicing Analyst at Samsara, your work directly affects industries that power the economy, such as transportation, agriculture, and manufacturing. By ensuring accurate invoicing and communication, you help maintain the smooth operation of essential services, contributing to broader goals like sustainability and safety.

At Samsara, we are committed to the professional development of our employees. As an Invoicing Analyst, you will find numerous opportunities to expand your skills, take on new responsibilities, and advance within the company. The fast-paced, hyper-growth environment fosters rapid career development, allowing you to pave your own path.

To ensure accuracy in customer invoices, I cross-reference details with purchase orders and account records, perform regular audits, and leverage technology to automate processes where possible. It's important to maintain attention to detail and stay organized.

My experience in accounts receivable includes managing invoicing, tracking payments, reconciling accounts, and communicating with customers regarding balances. I prioritize strong organizational skills along with effective communication to resolve any discrepancies.

When handling customer inquiries, I listen actively to understand their concerns, respond with clear and concise explanations, and leverage internal resources to provide accurate information regarding their invoices. Ensuring customer satisfaction is a top priority.

I once identified a recurring delay in invoice dispatch due to manual errors. I implemented a checklist system that streamlined the process while decreasing errors. This improvement led to quicker turnaround times and higher customer satisfaction.

I have experience with various invoicing and accounting software, including NetSuite and Salesforce, which help streamline processes. Additionally, I am proficient in MS Excel for data analysis and management of large datasets.

When faced with a challenging deadline, I prioritize tasks based on urgency and importance, delegate when possible, and maintain open communication with my team. Staying focused and organized allows me to meet tight deadlines without compromising quality.

I stay updated on invoicing regulations by participating in relevant training sessions, attending webinars, and subscribing to industry newsletters. Keeping informed allows me to maintain compliance and implement best practices in my work.

Managing multiple clients' needs requires a well-structured approach. I utilize a project management tool to schedule and track tasks, maintain a dedicated calendar for critical deadlines, and ensure regular client communication to stay ahead of requests.

In handling discrepancies, I first gather all relevant data to understand the issue. I then communicate with the customer for clarification and work towards a resolution promptly. Maintaining transparency throughout this process is crucial for trust.

My approach to automating invoicing tasks includes identifying repetitive processes that can be automated, such as invoice generation and email dispatch. Implementing software solutions has significantly reduced manual errors and improved overall efficiency.