Job details

Invoicing Analyst

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About this role:

Invoicing & Adjustments team members are responsible for the accurate and timely invoicing of customers. They will ensure customers receive invoices, account statements, and adjustments (credit memos/returns) timely and accurately. Focusing on ensuring customers understand their invoices (via billing dashboard, email, or KP articles), and being reminded to pay prior to the due date will be the focus for the team members. The team will be expected to process credits related to subsidies, partner rebates, refunds, or concessions, provide documentation of completed transactions to Samsara customers, apply appropriately to the invoice, and reflect on the customer statement. This role will be measured by KPIs related to volume trends, custom invoicing management, and customer case volume.

This is a remote position open to candidates based in Mexico. Relocation assistance will not be provided for this role.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

Ensure customer invoices are accurate and for all customers
Enroll global customers in consolidated invoicing, ensuring they understand the nuances of the program
Create credit transactions for customers with returns, subsidies, partner credits (insurance rebates), concessions
Certify invoices, payment, and credit memos for MX-based customers
Answer internal and external questions on invoicing, adjustment transactions, and statements
Identify and correct system errors causing invoices to fail to send automatically
Create custom billing schedules at IF/Sales’ request
Accommodate specialty invoicing requests
Upload invoices to portals when required
Create customer-facing documentation answering frequently asked billing questions
Project work to improve the overall invoicing process
Champion, role model, and embody Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

Bachelor’s degree
2+ years in Accounts Receivable, preferably in an invoicing or billing-specific role
Proficient in MS Excel
Ability to multitask and thrive in a fast-paced environment

An ideal candidate also has:

NetSuite/Salesforce experience
Ariba, Coupa, and/or Oracle experience

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Samsara Glassdoor Company Review

4.4

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CEO of Samsara

Sanjit Biswas

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Invoicing Analyst, Samsara

At Samsara, we're on a mission to reshape the future of physical operations, and we need an Invoicing Analyst to help us achieve just that! In this exciting remote position based in Mexico, you'll be part of our Invoicing & Adjustments team, ensuring that our customers receive accurate and timely invoices, account statements, and any necessary adjustments like credit memos or returns. Your role will be key in helping customers understand their invoices while ensuring reminders are sent before payment due dates. You'll process credits for subsidies or partner rebates and create comprehensive documentation to support our clients. Get ready to dive deep into our invoicing systems, correcting errors and customizing billing schedules at the request of our sales team! If you thrive in a fast-paced environment and are passionate about helping industries that power our global economy, this is the place for you. At Samsara, every effort you put in leads to real-world impacts—keeping lights on, getting food into stores, and ensuring worker safety! Join us and be a part of a culture that values your growth, creativity, and teamwork. Samsara is not just about business; we’re about shaping the future together! Come along for the journey and see how you can help drive our mission forward as an Invoicing Analyst, building a more efficient and sustainable tomorrow.

Frequently Asked Questions (FAQs) for Invoicing Analyst Role at Samsara

What does an Invoicing Analyst do at Samsara?

As an Invoicing Analyst at Samsara, you'll be responsible for the accurate and timely invoicing of our customers. This includes creating and sending invoices, adjustments, and ensuring that customers understand their billing while supporting internal queries regarding these transactions. Your precision will play a pivotal role in our customer satisfaction and operational success.