Experience Ambassador - Part Time

As a part-time Experience Ambassador at Sazerac Company, your key responsibilities include creating a welcoming environment for all visitors at the Sazerac House, ensuring exceptional customer service, managing sampling stations, and providing informative tours on the company’s brands. You'll be responsible for monitoring traffic flow, engaging with guests, and training new staff, while also actively participating in making recommendations to enhance visitor experience. Your role is crucial in creating 'raving fans' of the Sazerac experience.

To qualify for the Experience Ambassador position at Sazerac Company, candidates should possess a high school diploma or GED equivalent and have at least two years of relevant experience in roles such as bartending, tour guiding, or hospitality. Candidates must be at least 21 years old and have excellent communication skills. While a bachelor's degree and experience in the hospitality or wine and spirits industry are preferred, the main focus is on the enthusiasm and dedication to create a memorable experience for visitors.

Essential skills for a successful Experience Ambassador at Sazerac Company include strong communication skills, a professional demeanor, and the ability to multi-task in a fast-paced environment. Being approachable and having a passion for customer service will help ensure visitors have a positive experience. Additionally, knowledge about spirits and the local culture can enhance your interactions and recommendations, making you a valuable asset on the team.

The work schedule for part-time Experience Ambassadors at Sazerac Company can be non-traditional, which means you should be willing to work nights and weekends. The dynamic environment of the Sazerac House attracts visitors year-round, and your flexible schedule will allow you to be part of this exciting experience. This flexibility can be ideal for students or those seeking supplemental income while engaging in a fun and interactive role.

While prior experience in the wine and spirits industry is preferred, it is not strictly required for the Experience Ambassador role at Sazerac Company. Candidates with a background in hospitality, customer service, or other relevant customer-facing roles will also be considered. The focus is on candidates who demonstrate a strong customer service ethic and a passion for spirits, as well as the willingness to learn and grow within the company.

When handling a difficult customer at the Sazerac House, it's important to remain calm and collected. First, listen attentively to their concerns without interrupting. Empathize with their situation and reassure them that you're there to help. Offer potential solutions, whether that means addressing the issue directly or involving a manager if necessary. Remember, creating a positive experience—even if initial interactions are challenging—can turn a negative situation into a positive one.

In answering this question, highlight your previous roles and how they involved interacting with customers. You could say, 'In my last role as a bartender, I developed strong communication skills and learned how to handle diverse customer needs, ensuring they left satisfied. I also focused on creating a welcoming atmosphere and building a rapport with guests, which is essential for a position at the Sazerac House.' Be sure to mention specific metrics or compliments you've received where possible.

When answering this question, show your knowledge about the Sazerac Company and its rich history in the spirits industry. Mention iconic brands such as Buffalo Trace or Fireball, and speak to the Sazerac House's mission to provide educational experiences. This demonstrates your enthusiasm for the role and your understanding of the company’s reputation in the industry.

Engaging visitors effectively involves being attentive and enthusiastic. You could say, 'I would greet them warmly, ask if they have any questions, and share interesting facts about our brands. During tours, I would encourage interaction, such as asking them about their favorite spirits or sharing personal anecdotes related to our products, which helps create memorable experiences.'

Improving visitor experience can involve several strategies. You might respond, 'I would gather feedback from guests, assess the flow of the tours, and suggest enhancements based on visitor interactions. Collaborating with other team members to brainstorm new ideas for engaging presentations or interactive tastings can also help improve overall satisfaction.'

To prioritize tasks effectively, describe a methodical approach. You could say, 'On busy days at the Sazerac House, I would start by assessing which tasks are time-sensitive, such as restocking sampling stations, followed by addressing visitor requests. Keeping a positive attitude and remaining flexible are key to managing multiple priorities smoothly.'

Express your genuine interest in the role alongside your passion for spirits and hospitality. You might say, 'I admire Sazerac's commitment to quality and the rich history of its brands. As an Experience Ambassador, I'll enjoy sharing this passion with visitors, providing them with a delightful and educational experience.' This shows your alignment with the company's culture and values.

Promoting the Sazerac House within the local community can include building relationships with local businesses, participating in community events, or engaging with social media to share updates and special promotions. You could say, 'By hosting local tastings or events, I can help spread the word about the Sazerac House and develop connections that enhance our presence in the community.'

Share your definition of exceptional customer service, focusing on the importance of connecting with visitors. You might say, 'Exceptional customer service means anticipating guest needs, actively listening to their inquiries, and providing personalized recommendations to ensure their visit is remarkable. It's about creating unforgettable experiences that will encourage guests to return.'

Provide a specific instance where you exceeded customer expectations. You could say, 'In my previous role, I once organized a special birthday celebration for a regular customer, coordinating with the kitchen to create a personalized cake and surprise him. The joy in his expression and his words of gratitude reinforced my belief in going the extra mile in customer service, key for a role at Sazerac House.'