Patient Coordinator (Medical Receptionist - Full Time) - Ft. Lauderdale

As a Patient Coordinator at Schweiger Dermatology Group, your main responsibilities include handling incoming phone calls, scheduling appointments, and providing patients with vital information regarding their dermatological care. You will also assist in creating a welcoming atmosphere for patients, understand the provider-to-patient flow, and manage inventory and supplies as needed. Your role is crucial in ensuring a positive experience for each patient visiting our Fort Lauderdale office.

To apply for the Patient Coordinator position at Schweiger Dermatology Group, you should have prior healthcare experience, with a preference for those who have worked in a medical receptionist capacity. Familiarity with EMR software and patient scheduling systems is preferred, and strong communication and organizational skills are essential. If you have a background specifically in dermatology, that would be an added bonus!

Full-time Patient Coordinators at Schweiger Dermatology Group enjoy a robust benefits package that includes medical, dental, and vision coverage, starting on the 1st of the month after your hire date. Additionally, you’ll have access to a 401K plan after just 30 days of employment, short-term disability coverage, and personal holidays including your birthday. You’ll also benefit from employee discounts on our skincare products and services.

The schedule for a Patient Coordinator at Schweiger Dermatology Group in Fort Lauderdale typically involves working Monday through Friday, from 8:30 AM to 5 PM, with the possibility of one evening shift until 7 PM. Flexibility is key, as you may need to cover shifts to support your team, especially during busy periods.

While prior dermatology experience is preferred for the Patient Coordinator role at Schweiger Dermatology Group, it is not strictly necessary. If you have a solid foundation in healthcare and a willingness to learn, we encourage you to apply. The most important qualities are strong communication skills, reliability, and dedication to providing excellent patient service.

When answering this question, emphasize your passion for healthcare and patient service. Talk about what drew you to Schweiger Dermatology Group specifically, whether it’s their reputation for quality care or their mission to create an exceptional patient experience. Highlight how your values align with the company’s.

Demonstrate your customer service skills by sharing a specific example where you calmly addressed a patient’s concerns. Explain the steps you took to resolve the issue and how you ensured a positive outcome. Focus on the importance of empathy and effective communication.

Share any relevant experience you have with scheduling software or systems. Discuss how you prioritize appointments, manage cancellations, and communicate changes to patients. Emphasize your organizational skills and ability to multitask, which are essential for managing a busy front office.

Highlight the importance of a Patient Coordinator in being the first point of contact for patients. Discuss how your welcoming demeanor, professionalism, and attention to detail can set the tone for the patient’s visit. Stress that a memorable patient experience is critical in a healthcare setting.

Be transparent about your level of experience with EMR systems. If you have used specific software in the past, mention it and discuss how it improved your efficiency in managing patient records. If you lack experience, express your eagerness to learn and adapt to new technologies.

Illustrate your teamwork skills by describing a collaborative project or a shift when you assisted colleagues during busy hours. Emphasize the importance of communication and cooperation in ensuring patient care and support within the office.

Discuss specific time management techniques you use, such as prioritizing tasks, setting up reminders, or using checklists to ensure that no responsibilities are overlooked during busy periods. Highlight the importance of staying organized to provide stellar patient service.

Talk about the importance of a warm greeting, maintaining a pleasant demeanor, and ensuring the office is clean and organized. Share specific actions you would take to make patients feel at ease and comfortable during their visit.

Emphasize your understanding of the importance of HIPAA regulations and confidentiality in healthcare. Discuss how you ensure patient information is protected, whether through secure systems or proper communication practices.

Reflect on your specific skills, experiences, and values that align with the requirements of the Patient Coordinator role and the mission of Schweiger Dermatology Group. Discuss your dedication to patient care and your adaptability in a fast-paced environment.