MANAGER - PLAYERS CLUB

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Responsibilities

This position is responsible for overseeing all aspects of the Player’s Club including management of the Player’s Club Assistant Managers, Player’s Club Supervisors, Lead Reps, and Representatives.

Essential duties include, but are not limited to:

• Oversees Player Card Asst. Managers, Player Card Supervisors, Player Card Dual / Lead Reps and Player Card Reps
•  Assists Director with all Club activities including Club equipment ordering, installation and training
• Assists Director with Club equipment maintenance, ordering of supplies and printed materials/cards
• Responsible for assisting in the overseeing of the interviewing, selection, training and discipline process of subordinate team members
• Ensure Club Reports and supplies are processed and maintained
• Meet and greet players on floor, at special events and at promotions
• Monitor slot marketing systems and performance
• Ensure complimentary are issued in accordance with Hard Rock guidelines with the proper controls, auditing, surveillance and coordination in place
• Must provide and promote the highest level of customer service and outstanding guest relations
• Assisting in the resolution of player and cross department challenges through interaction both on the casino floor and off
• Work closely with hosts/Player Development, slot department, table games department and guest services / call service center
• Support and maintain Hard Rock courtesy guidelines and ensure subordinate participation. This includes attending Hard Rock customer service and supervisor training and making sure your subordinates attend the appropriate training classes as well
• Work closely with the hosts, slot department, hotel, food and beverage, facilities and wardrobe departments
• Will assist in making reservations for guest rooms, meals, massages, etc
• Will handle Player’s Club promotions and redemptions as applicable
• Act as liaison between guest and management as relates to needs of guest complaints and concerns
• Maintain confidentiality of information and agree to and sign the Hard Rock confidentiality agreement
• Responsible for maintaining a clean, safe and hazard free work environment
• MUST be familiar with and follow, exactly, the secret shopper criteria
• Perform other duties as assigned

#gotoworkhappy

Qualifications

• High School Diploma or GED required, with a college degree preferred and/or combination of education and work experience
• Minimum 2-4 years of casino marketing/players club management experience
• Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
• Must display commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Must be able and willing to work flexible schedules, to include evenings, weekends and holidays
• Must possess a strong knowledge of CMP and GHS systems and must be proficient in Microsoft Excel, Access, and Word

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).