(Fluent English) Back Office Analyst

As a Back Office Analyst at SupportYourApp, your primary responsibilities include generating and maintaining reports, resolving payment disputes, and conducting administrative tasks such as data entry and reconciliation of financial documentation. You will also collaborate with front-office teams to ensure seamless operations, all while keeping up-to-date with the latest technology.

To qualify for the Back Office Analyst role at SupportYourApp, you should possess excellent English skills (C1 level), proficiency in Google Sheets, and prior experience with payment processors and dispute resolution. Strong analytical and research skills, along with the ability to securely handle sensitive information, are essential for success in this position.

Absolutely! The Back Office Analyst position at SupportYourApp is fully remote, allowing you the flexibility to work from home while being part of an inclusive international environment. This means you can achieve a great work-life balance while contributing to our dynamic team.

As a Back Office Analyst at SupportYourApp, you should be proficient in Google Sheets and have a basic understanding of SQL for querying databases. Familiarity with payment processing software will also give you an edge in effectively resolving payment disputes and managing financial documentation.

SupportYourApp offers paid intensive training and probation for new Back Office Analysts, ensuring you have the skills necessary for success. Our responsive management team is invested in your growth and development, providing ongoing learning opportunities and a supportive environment.

When answering this question, focus on specific experiences you've had with payment processing systems and how you've effectively resolved disputes in the past. Highlight any tools or methods you used and discuss the outcomes, showcasing your ability to handle challenges in a proactive manner.

To answer this effectively, explain your systematic approach to data management. Detail any checks you implement for accuracy, such as double-checking data entries and utilizing software features that support accuracy in reporting. Share an example of a time when your attention to detail made a difference.

In your response, mention specific analytical tools or software you've used, such as Google Sheets or advanced SQL querying. Discuss their features that support data analysis and how they help you in making informed decisions. Highlight your adaptability to learn new tools if required.

Showcase your time management skills by explaining how you assess task urgency and importance. Talk about any tools or techniques you use to keep organized, such as to-do lists, digital calendars, or project management software, and provide an example of successfully managing competing deadlines.

Highlight your understanding of confidentiality by sharing a relevant experience. Focus on the protocols you followed to protect sensitive data, any tools used to ensure security, and the importance of adhering to company policies on data protection.

Express your enthusiasm for the tech industry and mention how SupportYourApp’s People First approach aligns with your values. Discuss your excitement about working in a multicultural environment and the opportunity to develop your analytical skills in a supportive team.

Discuss your proactive approach to learning, such as following industry blogs, attending webinars, or participating in professional networks. Emphasize your commitment to continuous learning and how it aids your performance in roles like the Back Office Analyst.

When answering this, focus on your remote work strategies to enhance productivity, such as establishing a dedicated workspace, setting a routine, and utilizing productivity tools. Share any successes from previous remote roles that demonstrate your effectiveness.

Illustrate your organizational skills by detailing any systems or software you’ve used to manage administrative tasks. Emphasize your ability to streamline processes through technology, maintaining accuracy and efficiency in your work.

Answer this by outlining your conflict resolution approach, focusing on communication and collaboration. Provide an example of a challenging situation you've faced, the steps you took to address it, and the positive outcome that resulted from your efforts.