Senior Business Operations and Strategy Manager

Remote

Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 20M users across 350k+ companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconiq, and Coatue.

The Role

You will be responsible for driving net new logos and pipeline by partnering with Sales & Marketing to build high quality pipeline for our Account Executives to bring on as customers. You will work directly with Sales Leadership to help develop Loom's inbound and outbound motion in order to support each AE in having 3x pipeline to their quota.

Responsibilities

• Conduct outbound prospecting activities, such as cold calling, email outreach, and social selling, to generate new leads
• Being extremely meticulous in researching and identifying potential prospects within the target market of your book of business to generate pipeline
• Engage with inbound and outbound leads to assess their fit for Loom before qualifying as an opportunity
• Conduct initial discovery calls or meetings to gather information, understand their pain points, and determine if there is a potential opportunity for the sales team to pursue
• Build relationships with leads through regular follow-up and communication. Provide relevant information, educational content, and resources to keep them interested and move them through the sales funnel
• Work closely with the marketing team to align lead generation efforts, share insights about lead quality and conversion rates, and provide feedback on the effectiveness of marketing campaigns and messaging
• If it’s not in Salesforce, it didn’t happen. Leverage your system of record to track and manage leads, record interactions, and maintain accurate and up-to-date information. Keep detailed records of lead activities, progress, and outcomes
• Stay up to date with industry trends, market dynamics, and Loom’s product offering. Develop a deep understanding of Loom to effectively communicate its value proposition and benefits to prospects
• Provide support to the sales team by assisting with administrative tasks, preparing sales collateral, supporting sales playbook creation,, and sharing prospect insights or market feedback to improve sales strategies
• Stay current with sales techniques, prospecting strategies, and industry best practices. Continuously develop skills through training, workshops, and self-study to enhance performance as an ISR.
• Become expert at connecting Loom with a target company and buyer needs
• Build out targeted account and contact lists to support new market entry, events, and campaigns
• Constantly looking to improve your craft by seeking feedback, putting coaching into practice, and sharing great ideas with the broader team
• Track and report key performance metrics, such as lead generation activity, conversion rates, and pipeline progression. Provide regular updates on the status of leads and contribute to sales forecasting and planning.
• Partner with Sales Leadership to Identify outbound plays based on product signals and begin to help build our outbound playbook.
• Develop strong product knowledge and become an expert in Loom's selling motion.

What We're Looking For

• 2+ years of experience in sales, preferably in SaaS.
• You take an active interest in opportunities to increase customer happiness and deepen customer relationships.
• You have a growth mindset and a consistent track record of overachieving.
• You are articulate and poised with a clear spoken and written communication style.
• You flexible, resilient, and highly motivated.

Perks at Loom

• Competitive compensation and equity package
• Comprehensive medical, dental, and vision coverage for employees and dependents (for US employees)
• 14 paid company holidays plus Summer Break in July and Winter Break in December
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• Healthcare reimbursement (for International employees)
• Life, AD&D, Short and Long Term Disability Insurance
• 401(k) with 4% company matching
• Wellness stipends
• Flexible PTO
• Paid parental leave
• Remote work opportunities
• Professional development reimbursement
• Home office & technology reimbursement

How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. We are able to hire across the United States and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline for Summer Break around 4th of July and between Christmas and New Years. Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.

Loom = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

To learn more about how Loom collects and uses your personal information during the application process, please see the Loom Candidate Privacy Notice.

#LI-REMOTE