Customer Success Specialist
We’re looking for a Customer Success Specialist to help shape and deliver an outstanding experience for our customers. This role is focused on building strong relationships, providing top-tier support, and ensuring successful adoption of our software solutions. You’ll play a hands-on role in onboarding new customers, guiding them through training, and helping them get the most value out of our platform.
You’ll also act as a key liaison between our customers and engineering team—translating user feedback into actionable insights and helping prioritize feature improvements. The ideal candidate is a strong communicator, passionate about helping others, and comfortable navigating technical conversations. Experience in customer success, software onboarding, or start-ups is preferred, and familiarity with HubSpot CRM is a strong plus.
Key Responsibilities
- Lead onboarding for new customers, ensuring a smooth and successful transition to the platform
- Deliver live and virtual training sessions tailored to customer needs (some travel may be required)
- Serve as a trusted advisor, guiding customers to get the most value from the platform
- Build and maintain strong, long-term customer relationships as their primary point of contact
- Proactively identify and address customer needs, concerns, and questions
- Respond promptly to customer inquiries and deliver solutions that enhance their experience
- Track customer adoption and success metrics to identify opportunities for improvement
- Gather, synthesize, and clearly communicate customer feedback and product pain points to the Product & Engineering team
- Work closely with the Product & Engineering and Sales teams to ensure customer needs are understood and prioritized
- Develop and maintain customer-facing resources such as user guides, FAQs, and best practices
- Contribute to the continuous improvement of customer success processes and help shape the function as it evolves
- 2+ years of experience in a customer success, customer support, or relationship management role
- Strong interpersonal and relationship-building skills with a genuine passion for helping others
- Excellent problem-solving abilities and a proactive, solutions-oriented approach
- Experience with software onboarding, training, or support is a strong plus
- Previous experience in a start-up environment is a plus
- Familiarity or experience with HubSpot CRM is a strong advantage
- Exceptional communication skills, both verbal and written, with the ability to explain complex concepts simply and effectively
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Proficiency in customer success software, CRM systems, or similar tools is a plus
- Salary of $50,000 - $60,000, based on experience
- Target bonus of $20,000 - $40,000
- Health Benefits (Medical, Dental & Vision)
- Retirement Benefits
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
Average salary estimate
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Are you looking to make a real impact in the world of customer relations? We have an exciting opportunity for a Customer Success Specialist at our innovative company! In this role, you'll be at the forefront of shaping and delivering an extraordinary experience for our customers. Your mission will be to build strong relationships, provide outstanding support, and ensure seamless adoption of our software solutions. As a key player in our team, you'll personally onboard new clients, guide them through tailored training, and empower them to extract maximum value from our platform. You'll also bridge the gap between our customers and engineering team, turning valuable feedback into actionable insights for product improvements. We're on the lookout for a strong communicator with a passion for helping others and a knack for navigating technical discussions. If you have experience in customer success or software onboarding, especially in a start-up environment, that's a definite plus. Familiarity with HubSpot CRM will give you an edge! With a competitive salary and benefits package, including health benefits and opportunities for professional development, this is your chance to shine. Join us and be part of a dynamic team dedicated to transforming how customers engage with technology. If you're ready to take your career to the next level and make a meaningful difference, we'd love to hear from you!
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