Advisory Solution Consultant - Payer Accounts

The Advisory Solution Consultant - Payer Accounts at ServiceNow plays a pivotal role in supporting the Solution Sales team. Main responsibilities include leading discovery workshops to identify customer challenges, providing tailored product demonstrations, and answering technical queries. This position requires a hands-on approach to solution delivery, ensuring that clients can fully appreciate the value of the ServiceNow platform in addressing their needs.

To qualify for the Advisory Solution Consultant - Payer Accounts role at ServiceNow, candidates should possess over 10 years of pre-sales solution consulting or sales engineering experience. Proficiency with the ServiceNow platform and domain knowledge in the Payer industry is preferred. Additionally, experience collaborating with product management and a strong understanding of cloud software solutions will enhance your application.

ServiceNow embraces a flexible work environment that encourages collaboration and innovation. As an Advisory Solution Consultant - Payer Accounts, you'll have the opportunity to work remotely, allowing you to maintain a healthy work-life balance. The company values inclusivity and supports employees from diverse backgrounds, promoting a culture where unique experiences are welcomed and valued.

An Advisory Solution Consultant at ServiceNow directly contributes to client success by acting as a technical and domain expert. By leading workshops to understand client challenges and presenting customized demonstrations, you help align ServiceNow solutions with customer goals. This role ensures that prospective clients see the real-world applicability of the platform, enhancing their confidence in adopting ServiceNow solutions.

While prior experience in the healthcare industry, particularly within the Payer sector, is preferred for the Advisory Solution Consultant - Payer Accounts role, it is not a strict requirement. ServiceNow values diverse backgrounds and encourages candidates with various experiences to apply, believing that unique perspectives can contribute to the team’s strengths.

When leading discovery workshops, I prioritize understanding the client’s unique challenges and objectives. My approach includes asking open-ended questions and encouraging dialogue to gather insights. This not only helps tailor our solutions effectively but also builds rapport with the client, establishing trust for a long-term partnership.

My experience with the ServiceNow platform involves hands-on consulting where I have utilized its various functionalities to address client needs. I have worked closely with cross-functional teams to implement solutions tailored to specific industry requirements while ensuring the platform is leveraged effectively to maximize customer satisfaction.

Staying updated on competitive analysis and market differentiation involves continuous learning through industry publications, attending relevant conferences, and networking with peers. I regularly engage with product management and utilize internal tools to understand emerging trends, which helps me share insights and refine our strategies for greater competitive advantage.

During a demonstration, if a client poses a technical question, I maintain composure and ensure that I address their inquiry with clarity and precision. If the question requires deeper insight, I take note and promise to follow up with detailed information post-discussion, ensuring they feel valued and understood.

In a recent project, I collaborated with sales, product management, and professional services to implement a new service for a client. By aligning our strategies and sharing insights, we exceeded the client's expectations, achieving high satisfaction ratings and ultimately leading to a renewed partnership and additional project opportunities.

I focus on open communication and regular check-ins with Sales partners to build strong relationships. By aligning our goals and collaborating on lead management strategies, I ensure that we work together cohesively, creating a seamless experience for our clients.

To prioritize multiple projects and deadlines, I use project management tools to visualize timelines and allocate resources effectively. I assess urgency and importance, adjusting my focus accordingly to ensure each project receives adequate attention while meeting deadline expectations.

The most rewarding aspect of being an Advisory Solution Consultant is witnessing the positive impact of our solutions on clients' businesses. Helping organizations streamline their processes and improve efficiencies gives me immense satisfaction, knowing that my contributions are making a difference in their success.

My long-term career goals within solution consulting include advancing into a leadership role, where I can mentor and guide emerging talent within the organization. I am passionate about fostering collaboration and encouraging innovation, which I believe are key to driving success in our industry.

Staying motivated when faced with challenges involves focusing on the end goal and the positive differences we can make for clients. I remind myself of past successes and utilize setbacks as learning opportunities, maintaining a growth mindset that fosters resilience and determination.