Business Product Manager - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team:

The Legal Ops IRM team is focused on Digital Transformation for the Ethics and Compliance organization, supporting implementation, adoption, and maturity of the technology portfolio used by the Ethics and Compliance organization.
The Legal Ops IRM team interfaces not only with the Ethics and Compliance org, but also development teams, program teams, and UX designers to drive digital transformation through a “four-in-the-box” product mindset.

The Role:

We are seeking a Sr. Business Product Specialist to imagine, build, and improve digital and platform experiences, in collaboration with engineers, designers, content strategists, analytics and program managers. This role requires this individual to imagine, champion, and build delightful experiences across customer enablement and community. This is an opportunity to develop strategies and plans that impact the operational efficiency of the Ethics & Compliance organization, focusing Integrated Risk Management, process-optimization, and scalability to allow accurate and robust measurement of our enterprise compliance.  This role is an exceptional opportunity for someone who is looking for a product role where they can shape the ServiceNow digital experience and help our organization “Win the right way.”

To be considered for this role, you must have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Bachelor's degree or equivalent experience
• 8 years of experience in product management, with a focus on agile software delivery
• 2 years of experience in Governance, Risk, Compliance, Audit, or similar organizations
• Familiarity with software solutions surrounding Governance, Risk, and Compliance
• Strong presentation and influencing skills and the ability to interact with executive level business and technical partners
• Experience or understanding of ServiceNow’s products and the Now Platform®, and a commitment to become certified in ServiceNow Administration Fundamentals

To be successful in this role, you ideally have the following:

• Functional experience using ServiceNow GRC or IRM products
• Deep intellectual curiosity about the effect of technology on Ethics and Compliance
• A history of asking the right questions of business and technical stakeholders to uncover ideas that they haven’t thought of to deliver the best solution possible
• Fundamental desire to collaborate, innovate and showcase the team’s work over your own
• Blend of technology and AI experience with business acumen
• A desire to continually increase professional skills, including certifications and/or training in PMP, Agile, Risk Management, and Executive Communication

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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