Job details

Principal Inbound Product Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
Communicate product priorities and build consensus
Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Work with multiple teams to guide projects through development and bring high-quality products to life
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-mode communications that convey a clear understanding of the needs of different audiences
Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

Qualifications

To be successful in this role you have:

8+ years of software product management experience
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Drive solution development through big-picture solution development
Ability to serve as a team lead and coach employees at lower levels

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$224950 / YEARLY (est.)

min

max

$163600K

$286300K

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What You Should Know About Principal Inbound Product Manager, ServiceNow

At ServiceNow, we’re on an exciting mission to make the world work better, and we want you to join us as a Principal Inbound Product Manager! Located in sunny Santa Clara, California, you’ll play an essential role in shaping the product strategy that will help us scale our revenue to over $10 billion. This position calls for a vision-driven innovator who can communicate product priorities effectively, build consensus among diverse teams, and assumes leadership with accountability. You will collaborate with multiple teams, guiding projects through various stages of development, ensuring high-quality products come to life that truly meet customer needs. Your insights from usability studies and market analysis will directly influence product requirements, enhancing user satisfaction in the process. You’ll also have the crucial task of breaking down complex problems into simple, actionable requirements and providing clear solutions that resonate with different audiences. If you have a passion for empowering organizations and possess a keen understanding of customer needs, we’d love for you to apply. With more than 8 years of software product management experience, strong prioritization skills, and a proven track record of building customer relationships, you’ll be in a perfect position to drive our mission forward. We believe that unique experiences enrich our team, so if you're willing to dream big and embrace new challenges, we encourage you to explore this opportunity with us!

Frequently Asked Questions (FAQs) for Principal Inbound Product Manager Role at ServiceNow

What are the key responsibilities of a Principal Inbound Product Manager at ServiceNow?

As a Principal Inbound Product Manager at ServiceNow, your key responsibilities include leading product strategy to achieve ambitious revenue goals, communicating priorities across teams, and guiding projects through development to ensure high-quality outcomes. You will also enhance user satisfaction by incorporating usability studies and market research into product requirements.