Technical Product Manager - End User Infrastructure & Operations - job 1 of 2

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

Reporting to the GTIO Senior Manager, End User Computing and working closely with the entire technology leadership team, the GTIO Technical Product Manager will anticipate and manage the strategic and tactical needs for GTIO while leading all aspects of the translation of business needs into effective IT processes and technical solutions.

This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonald’s environment.

Accountabilities & Responsibilities:

• Help support the End User Infrastructure and Operations (EUIO) team providing strategic vision and support of our virtual desktop infrastructure environment.
• Develop and deliver cohesive vision, strategy and roadmaps for the EUIO team in partnership with the larger operations team, GTIO leadership and external collaborators.
• Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware and more.
• Reviews appropriateness of technologies used for support components and recommends modifications and/or upgrades when vital to keep systems operating according to defined service level agreements and operating level agreements.
• Communicates changes in technology and services from the IT department to the appropriate channels and personnel.
• Contributes to the performance of a team by coordinating the work of other employees. Identifies and solves sophisticated problems potentially impacting the broader function; builds methods to address current and future customer needs.
• Accountable for managing projects with moderate risk. Manages budget and advises activities of the support teams.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $129,800 - $165,490 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Ability to manage stakeholder expectations and resolve conflict.
• Proficiency in virtualization technologies including VMware, AWS, Azzure, and Citrix
• Ability to conduct research into issues, solutions, products and evaluate emerging technologies, translating them into roadmaps and leadership presentation materials.
• Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.
• Ability to understand business challenges, drive process improvements and translate into solutions.
• Detail-oriented, with excellent analytical, technical, and problem-solving skills.
• Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world.
• Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals.
• Highly collaborative along with independent critical thinking and creative problem-solving skills.
• Highly organized and detail-oriented, with the ability to keep many engagements active at once.
• Comfortable with ambiguity and ability to navigate uncertainty.
• Naturally elevates others and creates a culture of belonging through engaging high-performing teams.

Experience

• 10+ years of technology capability deployment experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, cloud, end user computing, and business relationship management.
• Extensive experience in IT infrastructure, particularly in virtualization technologies.
• Understanding of security best practices for VDI, including data protection and access control.
• Proven track record of designing and deploying VDI solutions in enterprise environments.
• Experience with monitoring and management tools for VDI environments
• Experience with cloud platforms such as Azure, AWS, or Google Cloud
• 2+ years of experience working and collaboration in a globally dispersed team.
• Expertise in storage solutions and their integration with VDI environments.
• Awareness of the latest trends and advancements in VDI technology.
• Strong experience in overall Infrastructure and Operations including (Network, Cloud, End User Compute, Service Management, Engineering).
• Bachelor's degree Computer Science/Engineering/Technology.
• Microsoft certifications a plus

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.