Project Specialist Solution Sales

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

As a Project Specialist in our Solution Sales organisation, you will play a critical role in supporting our Service Operations business development efforts and driving growth initiatives. You will work closely with the Service Operations Business Development Managers and other cross-functional teams to contribute to the success of our Service Operations business unit by providing actionable and measurable insight and recommendations.

In this role, you will have the opportunity to tackle challenging problems, gain valuable insights into both strategic and operational matters that are top-of-mind for leadership, and be exposed to senior-level decision-making processes. Additionally, you will have the chance to build relationships across the entire organization.

The ideal candidate should be able to evidence experience in various aspects of strategy and operations, for example project support, business analysis, market research and analysis, problem-solving, cross-functional team coordination, presentation skills and executive communication. Success in this role requires the ability to thrive in a high-growth, fast-paced environment, and an aptitude for navigating ambiguous situations. 

Responsibilities / Job Description 

• Work on key strategic sales and market development initiatives for ServiceNow; work cross-functionally to structure problems, and drive solutions and actionable recommendations and results through a rigorous, data-driven process. 

• Drive operational rhythm of the Service Operations Business Development Team, helping the identification, measurement, and monitoring of critical strategic and operational initiatives.
• Support the Service Operations Business Development leadership in supplying regular updates on strategic initiatives to senior stakeholders.
• Collaborate with customers and internal teams to gather compelling case studies, use cases, and success stories highlighting the impact of Service Operations/
• Analyze target accounts and pipeline to provide valuable insights and assist in developing effective GTM (Go to Market) strategies.
• Develop materials and enablement resources to empower internal teams and partners to effectively promote Service Operations.
• Coordinate and execute workshops, webinars, and content creation initiatives to educate prospects and customers about Service Operations.
• Track adoption metrics and customer usage data to identify trends and areas for improvement and collaborate with cross-functional teams to implement actions.
• Collaborate with Sales, Marketing, Operations, Product Management, and Customer Success teams to align strategies and ensure seamless execution of initiatives.

To be successful in this role you have:

• 2+ years' commercial experience in market research, insight, business analysis, sales operations, project support, business development, or related roles
• Experience working on cross functional projects from framing the problem, conducting research/analysis, building business and operational plans, and driving execution through to success 
• Strong analytical skills to formulate highly impactful, data-driven strategies
• Passionate and creative with a talent for forming and crafting ideas, strategies, and tasks and seeing them through to execution
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing
• Effective at building relationships, collaborating, and influencing others; experience working across various geographies and functions 
• Dedicated team player who is also an independent thinker 
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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