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Software Engineering Manager - job 1 of 2

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

Manage product development activities
Work with product management, design, support and other dev teams to create high-quality solutions
Manage daily activities of the development team
Solve difficult and sometimes ambiguous problems
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
6+ years of relevant experience.
Experience with open source tools and agile development environments
Experience in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
Ability to execute a project based on our priorities, context, risks and desired outcomes

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$224950 / YEARLY (est.)

min

max

$163600K

$286300K

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What You Should Know About Software Engineering Manager, ServiceNow

As a Software Engineering Manager at ServiceNow in Kirkland, Washington, you’ll embark on an exciting journey transforming how organizations work using innovative AI technologies. Imagine leading a talented team where your primary role is to manage product development activities while collaborating with product management, design, and support teams to deliver high-quality solutions that truly make a difference. Your daily activities will revolve around mentoring your team, solving challenging and ambiguous problems, and ensuring optimal departmental resources. With over six years of relevant experience under your belt, you’ll leverage your knowledge of open-source tools and agile environments to foster a dynamic working atmosphere. It’s essential that you embrace your passion for technology and be ready to explore the integration of AI into workflows and decision-making processes. At ServiceNow, we value diverse experiences, so even if you don’t meet every qualification right now, we encourage you to apply. Our goal is to make the world work better for everyone, and you could play a key role in that mission while enjoying a comprehensive benefits package, competitive compensation, and an inclusive work culture that allows for flexibility and innovation.

Frequently Asked Questions (FAQs) for Software Engineering Manager Role at ServiceNow

What responsibilities does the Software Engineering Manager have at ServiceNow?

The Software Engineering Manager at ServiceNow has a multifaceted role that includes managing product development activities, guiding daily operations of the development team, and collaborating closely with product management and design teams to deliver exceptional solutions. The manager is responsible for solving complex problems, mentoring team members, and ensuring the department maintains high-performance standards.