Job details

Software Quality Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are the Customer Service Management (CSM) Quality Engineering team. We go beyond CRM. Remove silos and connect customer service with other teams to improve customer satisfaction.

What you get to do in this role:  

Maintain existing automation test frameworks
Collect and report quality metrics from test execution
Work with developers to design specific testing strategies for features being developed and automate them
Create comprehensive test plans; execute and automate them
Enable engineering organizations in troubleshooting or addressing issues with applications and dev/test environments

Qualifications

To be successful in this role you have:

1+ years of experience with technologies relevant to SN and coding skills with high-quality results.
Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects.
Experience with the agile methodology for software development teams.
Ability to interpret several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues.
Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $102,000 - $158,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$130000 / YEARLY (est.)

min

max

$102000K

$158000K

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What You Should Know About Software Quality Engineer, ServiceNow

At ServiceNow, we're on a mission to make the world work better for everyone, and we want you to be a part of it! We're looking for a talented Software Quality Engineer to join our innovative Customer Service Management (CSM) Quality Engineering team at our vibrant Santa Clara, California office. In this role, you'll engage in exciting tasks, like maintaining our existing automation test frameworks and collecting quality metrics from test executions. Collaboration is key here, as you’ll work closely with developers to design tailored testing strategies for features in development and take charge of automating them. Your problem-solving skills will shine as you create comprehensive test plans and enable our engineering teams to troubleshoot and address any application issues. With your relevant experience in technologies like Java, JUnit, Selenium, and the agile methodology, you'll surely make a lasting impact. We believe in inclusivity and cherish diverse backgrounds, so even if you don't meet every qualification but are passionate about quality assurance, we encourage you to apply. Plus, we offer fantastic benefits, a competitive salary ranging from $102,000 - $158,000, equity options, and a flexible working approach to fit your unique lifestyle. If you're ready to drive customer satisfaction by removing silos and enhancing teamwork, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Software Quality Engineer Role at ServiceNow

What are the main responsibilities of a Software Quality Engineer at ServiceNow?

As a Software Quality Engineer at ServiceNow, your main responsibilities include maintaining the automation test frameworks, collecting and reporting quality metrics, collaborating with developers to design testing strategies, and creating and executing comprehensive test plans. You will also play a critical role in troubleshooting application issues and supporting dev/test environments.