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Sr Enterprise Account Exec - job 1 of 4

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

  • Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
  • Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
  • Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
  • Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

  • 10+ years of sales experience within software OR solutions sales organization
  • Experience establishing trusted relationships with current and prospective clients and other teams
  • Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
  • Experience achieving sales targets
  • The ability to understand the "bigger picture" and our plans around IT
  • Experience promoting a customer success focus in a "win as a team" environment
  • Willingness to travel up to 50%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

 

 

For positions in this location, we offer a base pay of $136,600 - $225,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

$181000 / YEARLY (est.)
min
max
$136600K
$225400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr Enterprise Account Exec, ServiceNow

Join ServiceNow as a Sr Enterprise Account Executive at our vibrant Santa Clara office! Here, you're not just selling a product; you're part of a movement transforming how companies operate through our innovative AI-enhanced platform. With a solid foundation laid in sunny San Diego, ServiceNow proudly serves over 8,100 clients, including 85% of the Fortune 500, ensuring we’re at the forefront of technological advancement. In this role, your main responsibility will be to generate new business sales revenue through a SaaS license model. You will engage in a variety of activities, such as account planning, territory exploration, and connecting with potential customers through strategic business development efforts. Building relationships with C-suite executives, like CFOs and CIOs, will be a key part of your day. You’ll act as a trusted advisor, diving deep into understanding their needs and how ServiceNow can support their IT ambitions. As an orchestrator of account strategies, you will collaborate with a diverse virtual team of specialists, ensuring the right resources are engaged at the right time. We highly value inclusivity, encouraging all candidates—regardless of their background—to apply. If you're passionate about technology, have a strong history of sales success, and are ready to impact how organizations thrive, this might be the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Sr Enterprise Account Exec Role at ServiceNow
What are the main responsibilities of a Sr Enterprise Account Executive at ServiceNow?

As a Sr Enterprise Account Executive at ServiceNow, your primary responsibilities include generating new business sales revenue through our SaaS license model, engaging in account and territory planning, and forming relationships with C-suite executives. You will act as a trusted advisor, helping clients understand how our platform can enhance their IT strategies and drive their businesses forward.

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What qualifications do you need to be a Sr Enterprise Account Executive at ServiceNow?

To be considered for the Sr Enterprise Account Executive position at ServiceNow, you should have over 10 years of sales experience, preferably in software or solutions sales. You need a proven track record of building strong client relationships, achieving sales targets, and understanding IT contexts. It’s crucial that you can collaborate with various stakeholders and bring a customer success focus into team settings.

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How does ServiceNow support the career growth of a Sr Enterprise Account Executive?

At ServiceNow, we cultivate a culture of inclusivity and personal development. As a Sr Enterprise Account Executive, you will have access to comprehensive training programs and resources that foster your growth within the organization. With opportunities to engage with diverse teams and collaborate on innovative projects, you can expand your expertise and advance your career while contributing to our mission.

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What is the compensation structure for the Sr Enterprise Account Executive role at ServiceNow?

The compensation for the Sr Enterprise Account Executive position at ServiceNow ranges from $136,600 to $225,400, accompanied by variable or incentive compensation based on performance. We also offer a competitive On Target Earnings (OTE) structure, along with additional benefits like health plans, a 401(k) with company match, and flexible time-off policies.

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What type of work environment can a Sr Enterprise Account Executive expect at ServiceNow?

ServiceNow embraces a flexible work environment that empowers employees to balance their work-life effectively. As a Sr Enterprise Account Executive, you may have the option to work remotely or in the office, allowing you to tailor your work habits to suit your needs while contributing to a collaborative and dynamic team atmosphere.

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Common Interview Questions for Sr Enterprise Account Exec
Can you describe your experience with sales in software or solutions organizations?

In your response, highlight your relevant years of experience, sales strategies you've successfully implemented, and key metrics you’ve achieved. Discuss how your analytical skills help you understand market trends and customer needs, demonstrating your potential to bring value to ServiceNow.

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How do you build and maintain relationships with C-level executives?

When answering, share your approach to networking and building rapport. Mention techniques that involve understanding their business challenges, effective communication, and maintaining regular follow-ups, ensuring that your relationships cultivate trust and credibility.

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What strategies do you use for account and territory planning?

Discuss your methodology for identifying high-potential clients, setting realistic sales goals, and conducting market research. Share examples of how you adapted your strategies based on the unique characteristics of each territory, demonstrating your strategic thinking.

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How do you tailor your sales pitch to align with a client's IT roadmap?

Explain how you assess a client’s current situation, identify gaps, and present ServiceNow’s offerings as tailored solutions that align with their IT goals. Mention any experiences where your customized approach led to successful sales outcomes.

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Describe a time you exceeded sales targets.

Prepare a specific example where you went above and beyond your expected sales targets. Outline the strategies you utilized, the challenges you faced, and the methods you implemented to overcome them. Emphasize the results and learnings from that experience.

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How do you leverage teamwork within a sales environment?

Discuss your experience in collaborating with different departments, such as marketing and solution consulting, to drive initiatives. Highlight specific instances where your teamwork led to successful outcomes, underscoring your ability to lead and motivate a virtual team.

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What motivates you in a sales role?

Share personal insights into what drives you, whether it’s closing deals, helping clients solve problems, or achieving milestones. Express how this passion aligns with ServiceNow’s mission, demonstrating a fit with the company culture.

Join Rise to see the full answer
How do you keep yourself updated on industry trends and advancements?

Mention your habits for staying informed, such as following industry news, attending conferences, and engaging in professional networks. Relate this to how continuous learning can benefit your role as a Sr Enterprise Account Executive at ServiceNow.

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How do you handle objections during the sales process?

Discuss your methods for preparing for objections, remaining calm, and effectively addressing concerns while highlighting how you turn challenges into opportunities. Provide examples of successful resolution from your past experiences.

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Why do you want to work for ServiceNow?

Express genuine enthusiasm for the company’s innovative technology and impact on businesses globally. Align your career goals with ServiceNow's mission, highlighting how your experience and values fit with the role’s expectations.

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We're on a mission to become the defining enterprise software company of the 21st century.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 3, 2024

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