Job details

Sr. Solution Sales Executive - Customer Experience (CX) - OHIO/PA

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Sales Manager will oversee market success of ServiceNow's Customer Experience products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Traver required: 30-50%
Must Live in Cincinnati or Pittsburgh Metros

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$115000 / YEARLY (est.)

min

max

$100000K

$130000K

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What You Should Know About Sr. Solution Sales Executive - Customer Experience (CX) - OHIO/PA, ServiceNow

Are you ready to take the lead in optimizing customer experiences? At ServiceNow, we’re looking for a Sr. Solution Sales Executive for Customer Experience (CX) who will play a pivotal role in overseeing the success of our innovative Customer Experience products. Based in Cincinnati, Ohio, you’ll be at the forefront of our mission to empower organizations to find smarter ways to work. In this role, you’ll be responsible for supporting the territory strategy and account planning to align with our Now Value principles. Working closely with account teams and our talented partners, you’ll help customers envision the transformative power of digital solutions. Your coaching skills will shine as you guide Account Executives (AEs) and accelerate success by customizing strategies based on your expertise. Plus, you’ll work in an inclusive environment that values diverse perspectives! If you have a knack for sales processes and a passion for making a difference, ServiceNow is the place for you. Join us in this exciting journey to enable our customers to thrive through exceptional experiences, and help us make the world work better for everyone!

Frequently Asked Questions (FAQs) for Sr. Solution Sales Executive - Customer Experience (CX) - OHIO/PA Role at ServiceNow

What are the key responsibilities of a Sr. Solution Sales Executive - Customer Experience at ServiceNow?

As a Sr. Solution Sales Executive - Customer Experience at ServiceNow, you will oversee the market success of our Customer Experience products. Your key responsibilities include supporting territory strategy and planning, collaborating with account teams, coaching AEs in specialty solutions, and helping customers visualize their digital transformation journey.