Staff Cloud Capacity Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Staff Engineer within Global Cloud Services, you will play a key role in guiding customers through new platforms. You will be responsible for managing greenfield projects, utilizing new technology stacks, and driving the long-term adoption and optimization of new platforms we are building for Data Center customers. This includes collecting requirements, conducting demos, gathering customer and stakeholder feedback, and meeting project milestones across multiple quarters. With a strong focus on technical relationships and strategic consulting, you’ll ensure successful implementation, while leveraging your expertise to engage with both technical and non-technical stakeholders for measurable customer success. 

What you get to do in this role:

• Write and maintain software-defined declarative infrastructure, at scale.
• Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable.
• Research and implement new open-­­­source and commercial tools, technologies and methodologies
• Participate in customer onboarding and activation processes to ensure a smooth and effective transition to our platform.
• Advise customers on best practices and strategies for leveraging our next generation technology to meet their business objectives.
• Identify opportunities for clients to optimize costs, expand the use of solutions, and drive adoption of new features.
• Conduct training sessions, workshops, and knowledge transfer sessions to educate clients on the capabilities and features of our technology.
• Develop and maintain technical documentation, guides, and tutorials to support customers and internal teams.

To be successful in this role you have:

• Bachelor’s degree in computer science, Information Technology, Mathematics, or a related field, or equivalent professional experience.
• 6+ years of experience in a technical support or professional services role within the technology industry.
• Strong expertise in deploying and operating Kubernetes in lab and production environments.
• Can drive architectural discussions and influence technical decisions to streamline and simplify our infrastructure.
• Will participate in compliance audits and ensure we are proactively meeting controls.
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others’ knowledge. To succeed you will need to investigate and discover on your own.
• Is very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc.
• Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMWare vSphere, etc.
• Is comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby
• Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Is an excellent oral and written communicator.
• Ability to work for extended hours in front of a computer to design, maintain, and troubleshoot computer systems, while ensuring project deadlines and milestones are met.
• This role offers the opportunity to work at the forefront of next generation technology, drive meaningful customer success, and be part of a dynamic and innovative team.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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