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Staff Software Quality Engineer - job 2 of 4

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:   

  • Maintain existing automation test frameworks.
  • Collect and report quality metrics from test execution.
  • Work with developers to design specific testing strategies for features being developed and automate them.
  • Create comprehensive test plans; execute and automate them
  • Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments.

Qualifications

To be successful in this role you have:

  • 8+ years professional experience in quality assurance or application development and in leading quality efforts within a scrum team of 4-6 QE engineers
  • Experience in Java programming with Selenium, JUnit and TestNG, JavaScript.
  • Experience with Eclipse, Jenkin, Maven, and Git
  • Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect
  • Advanced working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
  • Experience driving cross-team technical discussions with an understanding of SDLC concepts

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

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What You Should Know About Staff Software Quality Engineer, ServiceNow

Are you ready to take your career to the next level as a Staff Software Quality Engineer at ServiceNow? This innovative company, founded in sunny San Diego back in 2004, has grown into a global market leader known for revolutionizing how businesses operate through cutting-edge AI technology. In this role, you'll play a crucial part in maintaining existing automation test frameworks, collecting quality metrics from test execution, and partnering with developers to design robust testing strategies for new features. Your expertise will guide the creation and execution of comprehensive test plans, ensuring our applications run smoothly and efficiently. You'll also support engineering teams in troubleshooting issues within both development and testing environments. ServiceNow values your rich professional experience, with a preference for candidates who have 8+ years in quality assurance or application development. Having hands-on experience with Java, Selenium, JUnit, and Git will serve you well as you bring different testing techniques into play to optimize our processes. Here at ServiceNow, we embrace diversity and encourage candidates from all backgrounds to apply. Whether you meet every qualification or just a few, your unique experiences contribute significantly to our team's success. Let’s work together to make the world work better for everyone! With flexible work personas mapped out, ServiceNow is committed to fostering an inclusive environment where everyone can thrive.

Frequently Asked Questions (FAQs) for Staff Software Quality Engineer Role at ServiceNow
What are the key responsibilities of a Staff Software Quality Engineer at ServiceNow?

As a Staff Software Quality Engineer at ServiceNow, your main responsibilities include maintaining existing automation test frameworks, collecting and reporting quality metrics from testing executions, and designing tailored testing strategies in collaboration with developers. You'll create comprehensive test plans and automate processes to ensure optimum application performance.

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What qualifications are required for the Staff Software Quality Engineer position at ServiceNow?

To qualify for the Staff Software Quality Engineer role at ServiceNow, you should have over 8 years of professional experience in quality assurance or application development. Proficiency in Java programming, Selenium, JUnit, and Git is crucial, along with familiarity with various testing techniques and tools like Eclipse and Jenkins.

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How does ServiceNow support career growth for Staff Software Quality Engineers?

ServiceNow is dedicated to the professional development of its employees, including Staff Software Quality Engineers, by offering access to ongoing training and mentorship. The company values continuous learning and growth, enabling you to stay at the forefront of industry advancements and technologies.

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What is the work environment like for a Staff Software Quality Engineer at ServiceNow?

The work environment at ServiceNow for a Staff Software Quality Engineer is dynamic and inclusive. With flexible work personas, you’ll have the chance to work in a way that best suits you, whether that’s working remotely, in an office, or a mix of both, fostering a culture of trust and collaboration.

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What tools will a Staff Software Quality Engineer use at ServiceNow?

As a Staff Software Quality Engineer at ServiceNow, you will utilize various tools including Java with testing frameworks like Selenium and JUnit, as well as build tools like Maven and source control systems like Git. Familiarity with debugging tools and ServiceNow instances will also be advantageous.

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Common Interview Questions for Staff Software Quality Engineer
Can you describe your experience with automated testing tools as a Staff Software Quality Engineer?

Highlight specific tools you've used, such as Selenium or JUnit, and describe particular projects where you implemented these tools effectively to improve testing efficiency or coverage. Be ready to discuss challenges faced and how you overcame them.

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How do you approach creating a comprehensive test plan?

Discuss the steps you take to gather requirements, identify risks, plan for testing timelines, and determine resource needs. Emphasize the importance of collaboration with development teams to ensure your test plan aligns with project goals.

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What strategies do you use to maintain existing automation test frameworks?

Talk about your method for assessing the current framework's effectiveness, identifying areas for improvement, and implementing updates or modifications as needed. Mention tools or documentation practices that you find helpful in this process.

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Can you explain your experience working within a Scrum team?

Share your involvement in Scrum ceremonies, your interaction with team members, and how you've contributed to the overall quality of the project by giving examples of successful collaborations that enhanced project outcomes.

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How do you ensure that you keep up to date with the latest testing technologies and trends?

Describe your commitment to continuous learning through attending workshops, following industry blogs, or participating in relevant training sessions. Mention any certifications you have obtained to stay current in your field.

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What testing techniques do you believe are most effective for different stages of software development?

Discuss your understanding of various testing techniques such as unit, integration, and performance testing, and elaborate on which techniques you would prioritize at different stages based on project requirements.

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How do you handle conflicts or disagreements within your team about testing methods?

Explain your conflict resolution strategy, emphasizing your focus on communication, understanding different perspectives, and striving for consensus. Provide a relevant example that showcases your ability to facilitate a positive outcome.

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What is your experience with troubleshooting issues in applications?

Share specific instances where you effectively identified, diagnosed, and resolved issues within applications or testing environments. Highlight the tools and strategies you utilized during these troubleshooting processes.

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How do you report quality metrics to stakeholders?

Discuss the types of metrics you typically collect, how you ensure accuracy, and your methods for presenting these findings to stakeholders in a clear, concise manner. Mention how you tailor reports based on the audience's needs.

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Why do you want to work as a Staff Software Quality Engineer at ServiceNow?

Express your passion for the role and how ServiceNow's mission and values resonate with you. Highlight how the company's focus on innovation and inclusivity aligns with your career aspirations.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 8, 2025

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