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Territory Partner Seller

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

  • Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
  • Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
  • Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
  • Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
  • Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in a designation geo (AMS/EMEA/APJ).
  • Direct/align partner’s investment in ServiceNow with areas of greatest opportunities. Aligns partner’s corporate mission and goals with the people, programs and resources at ServiceNow.  Ensure alignment with ServiceNow’s Partner Industry Solutions strategy and, where applicable, Service Provider programs.  
  • Accelerate Workflow and Now Platform “Practice” growth via joint GTM plans with associated investment aligned to ServiceNow’s four C requirements: Capacity, Capability, Competency, and Customer Success.
  • Drive regular partner cadence including pipeline reviews, operational excellence, QBR’s and EBC’s to drive partner and ServiceNow executive alignment
  • Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co-delivery plan.
  • Collaborate with Marketing teams on both sides to build and execute joint closed-loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).

Qualifications

To be successful in this role you have:

  • Develop & Maintain Standard Operating Procedures (Business Planning Guides, Enablement Journeys etc.)
  • Effectively coach & enable partners both remotely and face to face as needed
  • Communicate Partner Programs’ Requirements & Benefits across the ecosystem
  • Provide Day-to-Day Management of Partner Ecosystem
  • Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed
  • Conduct Quarterly and Bi-annual Business Reviews
  • Develop Partner Business Case + Program Roadmaps
  • Articulate investment areas needed to both enter and progress through the partner program
  • Execute Remediation Plans
  • Enhance & Manage Partner Portal and Other Systems
  • Work Towards Partner Revenue Goals through Teaming & Subcontracting
  • Build and Maintain Relationships Between the PDC and the Partner ecosystem
  • Participate in Marketing Events
  • Approximately 10% travel

 

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

$85000 / YEARLY (est.)
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$70000K
$100000K

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What You Should Know About Territory Partner Seller , ServiceNow

As a Territory Partner Seller at ServiceNow in the vibrant heart of Sao Paulo, you will be at the forefront of transforming how businesses operate by building strong partner practices through strategic partnerships and collaborative planning. Your role will involve navigating the partner ecosystem, where you'll manage relationships with a select group of ServiceNow partners, facilitating their success in delivering high-quality projects across various sales segments. Every day will bring an opportunity to strategize on growth, as you develop business plans and set expectations that align with the corporate missions of both ServiceNow and its partners. You'll not only drive operational excellence but also create joint go-to-market plans that enhance the ServiceNow brand in the market while ensuring our ecosystem remains robust and agile. Regular interactions with partners will include pipeline reviews and quarterly business reviews to keep everyone aligned. A little bit of travel will spice things up as you engage with partners face-to-face. We want someone who’s hands-on and has a knack for coaching – both remotely and in person. If you’re passionate about technology, love partnering with others to solve business challenges, and want to make a tangible impact on the world of work, then this is your calling! Join us at ServiceNow, where flexibility and innovation pave the way for greatness.

Frequently Asked Questions (FAQs) for Territory Partner Seller Role at ServiceNow
What responsibilities does a Territory Partner Seller at ServiceNow have?

As a Territory Partner Seller at ServiceNow, you will be responsible for managing and cultivating relationships within the partner ecosystem, focusing on driving growth through strategic partnerships. You'll develop and implement business plans, set partner expectations, and oversee the alignment of partner investments with ServiceNow’s objectives. Your role will also include conducting regular evaluations of partner performance, collaborating with marketing to drive demand generation, and facilitating quarterly business reviews.

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What qualifications are needed to become a Territory Partner Seller at ServiceNow?

To be a successful Territory Partner Seller at ServiceNow, you should possess strong relationship management skills and experience in business planning. A background in IT sales and partner ecosystem management is highly regarded. Effective communication skills to articulate program requirements and benefits are vital, along with the ability to coach and enable partners. Experience in data reporting and operational excellence will also be beneficial.

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How does the role of Territory Partner Seller at ServiceNow differ from standard sales roles?

The Territory Partner Seller role at ServiceNow is unique as it emphasizes partnership management over traditional direct selling. While standard sales roles typically focus on individual sales targets, this position requires you to cultivate and manage relationships with partners to drive mutual success. You’ll work collaboratively with partners to leverage resources and develop joint strategies to meet shared goals for growth.

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Why is collaboration important for a Territory Partner Seller at ServiceNow?

Collaboration is essential for a Territory Partner Seller at ServiceNow because it enables the effective management of the partner ecosystem. By working closely with partners, you ensure that they are equipped to align with ServiceNow’s goals, leading to mutual growth. Regular collaboration, such as pipeline reviews and quarterly business reviews, helps to identify areas of opportunity, enhance service delivery, and drive overall customer success.

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What opportunities for professional development are available in the Territory Partner Seller role at ServiceNow?

As a Territory Partner Seller at ServiceNow, you’ll have numerous opportunities for professional development. ServiceNow encourages ongoing learning and skill-building through training programs, mentorship opportunities, and access to various resources. You can expect to enhance your knowledge of cloud-based solutions, improve your business management acumen, and develop invaluable interpersonal skills through practical experience coordinating with diverse partners.

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Common Interview Questions for Territory Partner Seller
Can you describe your experience managing partner relationships?

When answering this question, emphasize specific examples where you successfully built and maintained partnerships. Discuss your approach to communication, how you addressed challenges, and any measurable outcomes from your efforts, such as increased sales or improved partner engagement.

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How do you assess and manage partner performance?

In your response, explain how you set key performance indicators (KPIs) for partners and how you utilize regular evaluations and reviews to assess their performance. Highlight the importance of data analysis and robust reporting mechanisms in making informed decisions about partner management.

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What strategies would you use to drive partner engagement?

Discuss your strategies for actively engaging partners. This could include regular communication, collaborative planning sessions, and co-marketing opportunities. Additionally, explain how you would identify the unique needs of each partner and tailor your approach to meet those needs effectively.

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How do you align partner investments with ServiceNow’s goals?

Address how you would facilitate open discussions with partners to understand their investment priorities and align those with ServiceNow’s strategic objectives. Mention your approach to ensuring clear communication and mutual benefit in these alignments.

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What experience do you have with demand generation strategies?

Highlight any specific demand generation campaigns you have developed or executed in your previous roles. Include details about how you collaborated with marketing teams to create joint efforts that successfully attracted new customers.

Join Rise to see the full answer
Can you share an example of a successful partner program you developed?

Provide a concise case study of a partner program you've initiated, showcasing your strategic planning, execution, and the results achieved. Include metrics if possible, to demonstrate the program's impact on sales or partner engagement.

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How would you handle a conflict with a partner?

Describe your conflict resolution skills, emphasizing open communication and the importance of understanding each party’s perspective. Provide a specific example where you successfully navigated a conflict, focusing on how you reconciled differences and strengthened the partnership.

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What tools do you find useful for managing partner ecosystems?

Discuss the specific tools or software you’ve utilized for tracking partner performance, communication, and reporting. Mention any experience with CRM systems, analytics platforms, or collaboration tools that enhance partnership management.

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How do you stay updated with industry trends and best practices?

Share your methods for keeping current, whether through industry publications, webinars, networking events, or professional groups. Highlight how this knowledge benefits your role and informs your strategies within the partner ecosystem.

Join Rise to see the full answer
What motivates you in a partner-focused sales role?

Reflect on your passion for collaboration and teamwork, explaining how the opportunity to drive mutual success fuels your motivation. Discuss the satisfaction that comes from helping partners achieve their goals while supporting ServiceNow’s mission.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 6, 2025

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