Concierge - Sales Associate

As a Concierge - Sales Associate at FlyFlat, you'll be tasked with providing top-notch client service, particularly for VIPs. You’ll assist in finding the best business and first-class deals, manage high-pressure situations, enhance the client experience, and collaborate closely with other team members to ensure a seamless service. Your proactive approach will directly impact client satisfaction and operation processes.

To apply for the Concierge - Sales Associate role at FlyFlat, you’ll need at least two years of experience in customer-facing roles. Strong communication skills, an analytical mindset, and the ability to thrive in a fast-paced environment are essential. Experience in selling high-ticket items and knowledge of loyalty programs and personal international travel can be highly beneficial.

At FlyFlat, we believe in working smarter, not harder. While the Concierge - Sales Associate role demands dedication, we also recognize the importance of rest. Our team members enjoy meaningful time off and find ways to recharge, ensuring they provide exceptional service without burnout.

Yes! The Concierge - Sales Associate position at FlyFlat can be done remotely from India or The Philippines, giving you flexibility while you engage with luxury travelers around the world. Join us from anywhere while contributing to an exciting, international team!

Success for a Concierge - Sales Associate at FlyFlat will be measured by several factors including gross profit increases during your shifts, conversion rates of online funnels you help manage, client 'saves' and 'wins', as well as your ability to streamline processes, reduce training time for future hires, and work well with the wider team.

When asked how you prioritize tasks, share your approach to urgent vs. important tasks. Give examples of tools or methods you use, like to-do lists or software, and highlight your ability to remain calm and organized under pressure.

Use the STAR method (Situation, Task, Action, Result) to outline a specific instance where your customer service skills shone. Highlight the actions you took and the positive outcome for the client.

Explain your approach to empathy and active listening when dealing with difficult clients. Showcase how you adapt your communication style to ensure the customer's needs are met while defusing tension.

Discuss organizational techniques you employ, such as digital project management tools or spreadsheets, that allow you to keep track of multiple client requests seamlessly. Stress the importance of meticulous note-taking.

When answering this question, align your response with FlyFlat’s mission. Highlight your skills and experiences that contribute to exceptional customer service, sales, and travel expertise, showing how they will enhance the team.

Share your methods of staying updated with travel news, such as following industry blogs, joining relevant networks, or participating in webinars. This shows your enthusiasm and commitment to the field.

Illustrate a specific scenario using the STAR method, highlighting the pressure involved, how you managed your time effectively, and the successful outcome of your efforts.

Provide insights into your previous experiences in high-pressure situations, showcasing how you remained focused and achieved your sales goals or client satisfaction under stress.

Explain your strategy for following up with clients, whether it’s through emails, calls, or messages, emphasizing the importance of follow-up for customer satisfaction and sales completion.

Reflect on the joy of helping customers experience luxury travel and how it fits your own values and interests. Share specific examples that inspire you about the luxury travel sector.