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Job details

Outpatient Office Coordinator

Overview

Collin Springs, part of Lifepoint Behavioral Health, nationally known healthcare organization with diversified delivery network with facilities from coast to coast, seeks passionate, patient-centric, and goal-oriented team members to join our team. We specialize in compassionate behavioral health services, including crisis stabilization, inpatient care, and outpatient treatment for acute mental health and substance use treatment. Our philosophy is built on a psychosocial model of care to decrease suicide rates, decrease addiction-related deaths, reverse the decline in life expectancy, and improve productivity in the communities we serve. We offer a collaborative work environment, competitive compensation, and flexible scheduling so you can focus on what matters–providing quality patient care. Join our team in McKinney, Texas, to build a career that touches lives.   Benefits:
  • Working with a highly engaged staff
  • Healthy staffing levels
  • Flexible scheduling
  • Career growth
  • Competitive compensation

Position Details

What you will do in this role:

  • Coordinator ensures that office operations and programming in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction.
  • Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care. 
  • Coordinator oversees the work performance of the non-clinical outpatient staff.
  • Coordinator oversees the office processes and procedures to ensure a quality patient experience.

Qualifications

Qualifications:
  • High school degree or equivalent preferred.
  • Valid driver’s license preferred.
  • CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.
  • Previous experience on an inpatient unit preferred. Must have experience with clerical duties. 

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Outpatient Office Coordinator, Servpro Industries

Are you ready to make a difference in the healthcare field? Collin Springs, a division of Lifepoint Behavioral Health, is on the lookout for a dedicated Outpatient Office Coordinator to join our vibrant team in McKinney, Texas. In this role, you'll play a key part in ensuring that our outpatient department runs like a well-oiled machine, delivering top-notch customer satisfaction and care to our patients. Your day-to-day activities will include coordinating office operations, managing non-clinical staff performance, and ensuring compliance with all relevant laws and regulations. You'll not only facilitate smooth workflows but will also have the opportunity to be part of a mission-driven organization focused on improving lives through compassionate behavioral health services. With a focus on career growth, flexible scheduling, and a supportive environment, Collin Springs truly values its team members and strives to foster both personal and professional development. If you have a passion for helping others, solid clerical experience, and the motivation to uphold high standards in patient care, we’d love for you to consider this rewarding opportunity! Join us in our mission to enhance patient outcomes in our community and build a fulfilling career that touches lives every day.

Frequently Asked Questions (FAQs) for Outpatient Office Coordinator Role at Servpro Industries
What are the main responsibilities of an Outpatient Office Coordinator at Collin Springs?

As an Outpatient Office Coordinator at Collin Springs, your primary responsibilities will include managing the day-to-day operations of the outpatient department, ensuring compliance with all regulatory standards, overseeing non-clinical staff performance, and optimizing office processes to enhance the patient experience.

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What qualifications do I need to apply for the Outpatient Office Coordinator position at Collin Springs?

To apply for the Outpatient Office Coordinator role at Collin Springs, you should have a high school diploma or equivalent. Although preferred, a valid driver’s license is also beneficial. Additionally, you'll be required to obtain CPR certification and Crisis Prevention Training within the first month of employment.

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Is previous healthcare experience required for the Outpatient Office Coordinator role at Collin Springs?

While direct previous experience in the healthcare sector is preferred for the Outpatient Office Coordinator position at Collin Springs, it is essential to have a background in clerical duties. Having experience in an inpatient unit can be an asset, improving your command over a healthcare setting.

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How does Collin Springs ensure a positive work environment for Outpatient Office Coordinators?

Collin Springs is committed to providing a collaborative work environment for its staff. As an Outpatient Office Coordinator, you will benefit from healthy staffing levels, competitive compensation, and flexible schedules that promote both work-life balance and professional growth, making it a rewarding place to work.

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What types of training are available to new Outpatient Office Coordinators at Collin Springs?

New Outpatient Office Coordinators at Collin Springs will receive necessary training that includes obtaining CPR certification and Crisis Prevention Training within the first 30 days of employment. Furthermore, ongoing professional development opportunities are available to enhance your career in the healthcare sector.

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Common Interview Questions for Outpatient Office Coordinator
Can you describe your experience with office management in a healthcare setting?

When answering this question, highlight specific instances where you successfully managed office operations. Discuss your familiarity with healthcare regulations and how you contributed to improving patient care in past roles.

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How do you handle difficult patients or challenging situations in an outpatient setting?

It's important to express your calm and professional approach. Share an example of a difficult situation and emphasize your communication skills, problem-solving abilities, and how you prioritize patient satisfaction.

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What strategies would you use to ensure compliance with healthcare regulations?

Highlight your understanding of relevant regulations and your commitment to maintaining compliance. Mention specific tools or processes you’ve used in the past to ensure adherence to legal standards.

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How do you prioritize your tasks when managing an outpatient department?

Explain your method of prioritizing tasks based on urgency and importance. Provide an example that showcases your ability to manage multiple responsibilities effectively while ensuring quality care.

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What is your approach to training and overseeing non-clinical staff?

Share your philosophy on training, mentorship, and how you ensure your team is equipped to deliver outstanding patient care. Discuss the importance of clear communication and feedback.

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Can you provide an example of a process improvement you implemented in a previous role?

Use the STAR method to structure your response. Describe the situation, the task you focused on, the action you took, and the results that followed, emphasizing improvements in efficiency or patient satisfaction.

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How do you stay current with changes in healthcare regulations?

Indicate how you proactively seek out information through professional organizations, training sessions, or continuous education to stay updated on regulations that affect your role.

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What customer service approaches do you believe are essential for an Outpatient Office Coordinator?

Emphasize the importance of empathy, effective communication, and problem-solving skills in your approach to customer service. Provide examples of how you’ve put these principles into practice.

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What motivates you to work in the field of behavioral health?

Share your passion for helping others and your understanding of the importance of mental health care. Discuss any personal motivations or experiences that drive your commitment to this field.

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How would you handle a conflict between staff members in the outpatient department?

Discuss your conflict resolution strategies, emphasizing the importance of understanding different perspectives and working towards a collaborative solution to maintain a positive work environment.

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At SERVPRO it is our vision to be the premier cleaning and restoration company in the world. So when disaster strikes, homeowners, businesses, and insurance providers will rely on us to respond with unparalleled service excellence. As the nation's...

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Full-time, on-site
DATE POSTED
April 8, 2025

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