Sales Development Representative

As a Sales Development Representative at Education Perfect, your primary responsibilities include coordinating and scheduling demos, engaging with new and existing customers to communicate our platform's value, maintaining accurate customer data in our CRM, and monitoring customer feedback for continuous improvement. Additionally, you'll be proactive in generating new sales opportunities through inbound and outbound lead strategies, such as cold calling and email outreach.

To apply for the Sales Development Representative position at Education Perfect, you should have exceptional customer service skills, effective phone communication abilities, and experience working in performance-driven environments. While experience in outbound lead generation, particularly cold calling, is desirable, we encourage applicants who meet most qualifications to apply as we value potential and willingness to learn.

Education Perfect places a strong emphasis on ongoing professional development for its Sales Development Representatives. You’ll have access to our Learning Hub and opportunities to explore different career paths within the organization. Education Perfect also offers resources and support through its various community groups, fostering personal and professional growth.

As a Sales Development Representative at Education Perfect, you can expect a flexible and remote-friendly working environment. We value individuality and diversity, allowing team members to work in ways that inspire creativity. Whether you choose to work from home or another location, we provide a communication allowance and resources to help set up a conducive workspace.

Education Perfect offers a comprehensive benefits package for its Sales Development Representatives, including wellness allowances, extra annual leave days, and parental leave top-ups. We also provide an Employee Equity Bonus Plan, referral bonuses, and access to various support groups focused on wellness and diversity, ensuring that our team remains supported in both their professional and personal lives.

When prioritizing tasks as a Sales Development Representative, I focus on balancing time-sensitive inbound leads with proactive outreach efforts. By organizing my day to allocate time for follow-ups, scheduled calls, and new lead generation, I ensure that I'm responsive to clients while building new relationships.

Engaging a difficult customer involves patience and a proactive approach. I recall a time when a client had concerns about our service. I listened carefully to their issues, acknowledged their perspective, and provided tailored solutions. By showcasing our commitment to their satisfaction, I was able to turn the interaction into a positive outcome.

For lead generation, I utilize a mix of strategies, including cold calling, personalized email outreach, and leveraging social media platforms. Tailoring my communication to resonate with potential prospects helps to capture their interest and initiate meaningful conversations about our solutions at Education Perfect.

I actively seek and document customer feedback to inform our sales strategies. Leveraging this input gives insights into client needs, allowing me to adjust my pitches accordingly and effectively communicate the value of Education Perfect’s offerings.

In my previous role, I consistently met and exceeded my sales KPIs by implementing a structured follow-up schedule and diversifying my outreach methods. This approach resulted in a 30% increase in qualified leads over three months, showcasing my ability to thrive in a performance-driven environment.

I am drawn to the Sales Development Representative role at Education Perfect because I am passionate about education technology and its potential to positively impact students' lives. I believe my skills in customer engagement and lead generation align with Education Perfect’s mission, making it a perfect fit.

Handling rejection in sales is part of the process. I view it as an opportunity to learn and improve my approach. By analyzing the interaction, I can identify how to adjust my messaging or identify better-fit leads for next time.

Teamwork is vital to my success as an SDR. Collaborating closely with the Business Development Managers allows for smooth transitions between qualifying leads and closing deals while sharing valuable insights back and forth helps refine our strategies and approaches.

I have experience using HubSpot CRM, which I've utilized for managing customer interactions and tracking follow-ups. I am also proficient in various sales productivity tools which enhance my efficiency in lead management and communication.

Effective communication with clients involves active listening and clarity in conveying information. I prioritize understanding their needs and preferences, using concise language and follow-up communications to maintain transparency and foster a positive relationship.