Social Media & Community Manager

About Siena

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Some of our values

We're not big on corporate-speak, but here's what matters to us:

• Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding.

• Customer empathy: You are driven by our customers’ success. You see needs they can’t articulate.

• Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges.

• Ownership and autonomy: When things break, you fix first, explain later.

• Relationships: You create bonds with your colleagues - building trust and sharing success.

• Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher.

• Open and direct: You share and receive feedback. You are open about what’s working and what not.

The Role

As a Social Media & Community Manager, you’ll execute on scaling our social presence on LinkedIn and X. This role requires someone who lives and breathes social media, understands B2B marketing, and can create compelling, shareable content that resonates with our audience of decision-makers. You will help us amplify our voice, engage our audience, and build a thriving community across platforms.

Why Siena Needs You

As the Social Media & Community Manager, you will be at the forefront of growing Siena’s presence on LinkedIn and X, channels critical to reaching our audience of decision-makers. Your creativity, passion for social media, and ability to engage meaningfully with our network will help us connect with customers, build our community, and drive measurable growth. By producing engaging, high-quality content and leveraging the latest trends, you’ll ensure Siena becomes everyone's go-to most trusted resource in the AI CX space.

Responsibilities

• Scale: Help grow our presence on LinkedIn and X by executing a clear plan and driving follower growth.

• Create: Develop original content, including posts, articles, graphics, and short videos, to drive engagement and resonate with our target audience.

• Manage Calendar: Plan, organize, and maintain a content calendar to ensure consistent posting and alignment with marketing goals.

• Distribute: Share content effectively across platforms to maximize reach and engagement, including founder-led content. (Expect to write copy, comms, blog pieces yourself, and source content from contributors across the company or customers directly)

• Art Direct: Work with designers and video producers to create or oversee content in multiple formats that drives engagement and resonates with the audience.

• Engage: Respond to comments, join discussions, and build relationships with our audience.

• Build Community: Foster meaningful connections with followers, customers, and advocates through active engagement and creative initiatives.

• Track: Monitor key metrics like follower growth, engagement rates, and lead generation to measure success and optimize efforts.

Join the Team If

• You love social media and content creation in the creator era.

• You are a great writer, communicator, and copywriter with a passion for storytelling.

• You have 3+ years of experience managing social media or content creation for B2B or tech companies (experience with LinkedIn and X is a must).

• You know how to leverage AI tools to develop content faster and create interesting new content formats for our audiences.

• You can collaborate with designers and video producers to create content in multiple formats.

• You have knowledge of LinkedIn video and engagement best practices.

• You have a proven track record of growing and managing a social media presence, including measurable results in follower growth and lead generation.

• You know how to create content that drives virality and engagement.

• You are a self-starter who can independently manage and prioritize tasks while collaborating with cross-functional teams.

Bonus Points If

• You have experience with video creation.

Why Join Us

We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:

• Real impact. Your work will directly shape our product and company.

• A seat at the table. In a small team, every voice matters. Yours will be heard.

• Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy.

• Top pay. Competitive salary and an opportunity for equity or stock grants.

• Time off when you need it. Take at least 15 days. More if you need it.

• Budget to keep learning. Because if you're not growing, we're not growing.

• The chance to build something from the ground up. This is the time when what you do has the biggest impact.

• Problems worth solving. We're reshaping how work gets done.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.