Field Sales Support

HVAC Field Sales Support Job Description

Reporting to: Outside Sales Manager of the King of Prussia, PA location – Ralph Frey

Why This Role Rocks

Sila Services is a national leader in the in-home services industry. We’re a highly acquisitive company that likes to say we are a customer service company that specializes in the HVAC, plumbing, and electrical business. With over 35 locations servicing the Northeast, Mid-Atlantic, and Midwestern United States already, we are continuously growing our footprint.

The HVAC Field Sales Support is responsible for supporting and leading a team of HVAC Selling Service Technicians in generating new business and managing existing customer relationships within a designated territory, within a 30-mile radius around King of Prussia, PA, primarily over the phone in an office setting. The HVAC Field Sales Support member will actively promote and sell HVAC systems, equipment, and services to residential clients, while ensuring sales targets are met through effective coaching, training, and pipeline management, all while staying updated on industry trends and competitor activity.

Key Responsibilities:

Service Team Sales Leadership:

Provide ongoing training and support to a growing team of residential HVAC Sales technicians on product knowledge, sales techniques, and customer relationship management.

Work with the Outside Sales Manager to set clear sales goals and quotas for the overall team.

Monitor sales performance, identify areas for improvement, and implement corrective actions.

Motivate and inspire the service technician team to achieve sales targets.

Business Development:

Develop and execute strategic sales plans to penetrate new markets and expand customer base.

Identify potential leads and new business opportunities through networking, market research, and customer referrals.

Prepare detailed proposals, negotiate contracts, and close sales deals over the phone.

Customer Relationship Management:

Build strong relationships with decision-makers with regular check-ins and follow-up calls, emails, and text messages.

Regularly engage with customers to understand their needs and provide ongoing support.

Address customer concerns and resolve issues promptly to maintain customer satisfaction.

Marketing Analysis and Strategy

Stay abreast of industry trends, competitor activity, and emerging HVAC technologies.

Analyze market data to identify new opportunities and adjust sales strategies accordingly.

Develop pricing strategies and promotional campaigns to stay competitive, then relay this information to the selling service technicians to explain to customers while in their home.

Reporting and Performance Management:

Track sales metrics, including revenue, conversion rates, and customer acquisition costs.

Generate comprehensive sales reports and provide insights to senior management.

Identify areas of improvement and implement necessary adjustments to sales processes.

Required Skills and Qualifications:

Proven track record of success in HVAC sales, preferably in an inside sales, business development, and/or prior field sales leadership role.

Deep understanding of HVAC systems, equipment, and industry regulations.

Excellent communication, negotiation, and interpersonal skills.

Strong leadership and team management with the ability to coach service technicians over the phone to assist in flipping leads and closing deals.

Proficiency in CRM software and sales automation tools.

Ability to travel within the assigned territory to visit customers and potential clients on an as needed basis.

Pay Rate: $80,000 base plus performance-based goals which can lead up to $150,000 to $200,000 in annual salary.

Benefits:

401(k)

401(k) matching

Health insurance

Health savings account

Vision Insurance

Dental insurance

Employee assistance program

Employee discount

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

EEOC

Qualifications

Driver's License

#HP1

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offPaid trainingProfessional development assistanceVision insurance

Compensation Package:

Commission payMonthly bonus

Schedule:

8 hour shift

Experience:

Sales Support: 3 years (Required)HVAC sales: 5 years (Required)

Ability to Commute:

King of Prussia, PA 19406 (Required)

Ability to Relocate:

King of Prussia, PA 19406: Relocate before starting work (Required)

Work Location: Hybrid remote in King of Prussia, PA 19406