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Field Sales Support

HVAC Field Sales Support Job Description

Reporting to: Outside Sales Manager of the King of Prussia, PA location – Ralph Frey

Why This Role Rocks

Sila Services is a national leader in the in-home services industry. We’re a highly acquisitive company that likes to say we are a customer service company that specializes in the HVAC, plumbing, and electrical business. With over 35 locations servicing the Northeast, Mid-Atlantic, and Midwestern United States already, we are continuously growing our footprint.

The HVAC Field Sales Support is responsible for supporting and leading a team of HVAC Selling Service Technicians in generating new business and managing existing customer relationships within a designated territory, within a 30-mile radius around King of Prussia, PA, primarily over the phone in an office setting. The HVAC Field Sales Support member will actively promote and sell HVAC systems, equipment, and services to residential clients, while ensuring sales targets are met through effective coaching, training, and pipeline management, all while staying updated on industry trends and competitor activity.


Key Responsibilities:


Service Team Sales Leadership:

Provide ongoing training and support to a growing team of residential HVAC Sales technicians on product knowledge, sales techniques, and customer relationship management.

Work with the Outside Sales Manager to set clear sales goals and quotas for the overall team.

Monitor sales performance, identify areas for improvement, and implement corrective actions.

Motivate and inspire the service technician team to achieve sales targets.

Business Development:

Develop and execute strategic sales plans to penetrate new markets and expand customer base.

Identify potential leads and new business opportunities through networking, market research, and customer referrals.

Prepare detailed proposals, negotiate contracts, and close sales deals over the phone.


Customer Relationship Management:

Build strong relationships with decision-makers with regular check-ins and follow-up calls, emails, and text messages.

Regularly engage with customers to understand their needs and provide ongoing support.

Address customer concerns and resolve issues promptly to maintain customer satisfaction.


Marketing Analysis and Strategy

Stay abreast of industry trends, competitor activity, and emerging HVAC technologies.

Analyze market data to identify new opportunities and adjust sales strategies accordingly.

Develop pricing strategies and promotional campaigns to stay competitive, then relay this information to the selling service technicians to explain to customers while in their home.


Reporting and Performance Management:

Track sales metrics, including revenue, conversion rates, and customer acquisition costs.

Generate comprehensive sales reports and provide insights to senior management.

Identify areas of improvement and implement necessary adjustments to sales processes.


Required Skills and Qualifications:

Proven track record of success in HVAC sales, preferably in an inside sales, business development, and/or prior field sales leadership role.

Deep understanding of HVAC systems, equipment, and industry regulations.

Excellent communication, negotiation, and interpersonal skills.

Strong leadership and team management with the ability to coach service technicians over the phone to assist in flipping leads and closing deals.

Proficiency in CRM software and sales automation tools.

Ability to travel within the assigned territory to visit customers and potential clients on an as needed basis.


Pay Rate: $80,000 base plus performance-based goals which can lead up to $150,000 to $200,000 in annual salary.

Benefits:

401(k)

401(k) matching

Health insurance

Health savings account

Vision Insurance

Dental insurance

Employee assistance program

Employee discount

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program


EEOC

Qualifications

Driver's License

#HP1

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:


401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offPaid trainingProfessional development assistanceVision insurance


Compensation Package:


Commission payMonthly bonus


Schedule:


8 hour shift


Experience:


Sales Support: 3 years (Required)HVAC sales: 5 years (Required)


Ability to Commute:


King of Prussia, PA 19406 (Required)


Ability to Relocate:


King of Prussia, PA 19406: Relocate before starting work (Required)


Work Location: Hybrid remote in King of Prussia, PA 19406


$80,000 - $175,000 a year
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Average salary estimate

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$80000K
$200000K

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What You Should Know About Field Sales Support, Sila Services

Join Sila Services as the HVAC Field Sales Support in King of Prussia, PA, where you’ll play a vital role in leading our talented team of HVAC Selling Service Technicians. This exciting position is all about supporting our sales team to cultivate existing customer relationships and explore new business opportunities within a 30-mile radius of our location. In your role, you will guide and motivate technicians by providing them with the training they need to excel at selling HVAC systems, equipment, and services over the phone, ultimately helping to meet and exceed our sales targets. You’ll work closely with the Outside Sales Manager, Ralph Frey, to set clear objectives and monitor progress. If you’re passionate about HVAC technology and enjoy strategizing for business growth, this is a fantastic opportunity to make a real impact. You will also be responsible for understanding market trends and actively adjusting our sales strategies to stay competitive. With your expertise, you’ll contribute to business development, customer relationship management, and performance tracking, ensuring our team succeeds while cultivating high levels of customer satisfaction. Plus, with a competitive base salary and the potential for performance-based bonuses, this role offers not just professional growth but also financial rewards. So, if you have a proven track record in HVAC sales and are eager to lead a motivated team, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Field Sales Support Role at Sila Services
What are the main responsibilities of an HVAC Field Sales Support at Sila Services?

As an HVAC Field Sales Support at Sila Services, you will lead a team of HVAC Selling Service Technicians in generating business, coaching them, and managing customer relationships. Your responsibilities will include developing strategic sales plans, monitoring sales performance, engaging with customers, and staying up to date with industry trends to adjust sales strategies accordingly.

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What qualifications are needed for the HVAC Field Sales Support role at Sila Services?

To qualify for the HVAC Field Sales Support position at Sila Services, you should possess a proven track record in HVAC sales, ideally with experience in business development and field sales leadership. A deep understanding of HVAC systems, strong leadership, excellent communication skills, and proficiency with CRM software are also essential for success in this role.

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How does the HVAC Field Sales Support at Sila Services contribute to customer relationship management?

In the HVAC Field Sales Support role at Sila Services, you will build strong relationships with key decision-makers through regular check-ins and follow-ups. You will also address customer concerns promptly and provide ongoing support to ensure a high level of customer satisfaction, making this position crucial for maintaining long-term client relationships.

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What opportunities for growth are available for HVAC Field Sales Support at Sila Services?

At Sila Services, as an HVAC Field Sales Support, you will have numerous opportunities for growth. You’ll gain leadership experience, develop your sales skills, and receive training that can propel you into higher management roles. Additionally, the performance-based compensation system offers financial incentives that can significantly heighten your earnings.

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What is the salary range for the HVAC Field Sales Support position at Sila Services?

The HVAC Field Sales Support position at Sila Services has a base salary starting at $80,000, with the opportunity to earn between $150,000 to $200,000 annually based on performance-based goals. This competitive compensation structure reflects the importance of the role and the potential for significant financial rewards.

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Common Interview Questions for Field Sales Support
What experience do you have in HVAC sales?

When answering this question, be specific about your previous roles and achievements in HVAC sales. Highlight any metrics or sales targets you've met, which will showcase your effectiveness and commitment to the industry.

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How do you approach training and managing a sales team?

Discuss your leadership style and provide examples of how you’ve successfully trained and motivated a sales team in the past. Include details on methods you've used to ensure your team meets its targets.

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How do you stay informed about industry trends?

Mention resources you utilize, such as industry publications, networking events, and competitor analysis. Explain how staying informed aids in making strategic decisions that benefit your sales strategy.

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Can you describe a challenging sales situation and how you handled it?

Provide a detailed example that illustrates your problem-solving skills. Emphasize your ability to remain calm under pressure and your strategies for overcoming obstacles in sales.

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What strategies do you use for customer relationship management?

Explain your approach to building and maintaining strong relationships with clients, including follow-ups, engaging conversations, and being responsive to their needs.

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How do you handle objections from potential customers?

Discuss techniques you use to listen to customer concerns and offer solutions that address those objections, highlighting your negotiation skills.

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What tools do you find most effective for tracking sales performance?

Mention any CRM software or analytics tools you have used. Explain how these tools helped you track metrics and adjust your strategies effectively.

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How do you prioritize your sales targets?

Share your methods for setting priorities, such as assessing business potential, deadlines, and lead quality. Explaining your organizational skills will showcase your strategic thinking.

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What do you believe is the key to effective team motivation?

Describe your understanding of motivation techniques, as well as any specific strategies you employ to inspire and energize your sales team.

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Why do you want to be an HVAC Field Sales Support at Sila Services?

Express your passion for the HVAC industry and your enthusiasm for the team environment at Sila Services. Share how this role aligns with your career aspirations and how you can contribute to the company's success.

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Full-time, hybrid
DATE POSTED
March 16, 2025

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