Team Leader Telesales (m/f/d)

As a Team Leader Telesales at SIXT, your primary responsibilities include leading the strategic development of corporate client relationships, supervising a telesales team in Lisbon, and ensuring that all KPIs are met and analyzed for optimal performance. You'll engage in both proactive customer acquisition and the nurturing of existing clients, all while motivating your team to excel in sales techniques.

To qualify for the Team Leader Telesales position at SIXT, you should have a proven record of success in B2B telesales, strong leadership experience, and excellent communication skills. Familiarity with CRM systems, particularly Salesforce, is beneficial, and fluency in French and English is required.

SIXT is committed to the professional development of its employees, including the Team Leader Telesales. You will have access to training programs designed for your personal growth, as well as opportunities for coaching and mentorship within the company.

The work environment for a Team Leader Telesales at SIXT is dynamic and fast-paced, set in the vibrant city of Lisbon. You’ll benefit from a hybrid working model and flexible hours, allowing for a work-life balance that suits your lifestyle while being part of a collaborative and supportive team.

The Team Leader Telesales role at SIXT offers a plethora of perks, including 28 days of vacation, a day off for your birthday, and a volunteer day each year. You’ll also enjoy discounts on mobility services, private health insurance, and a flexible working environment that enhances your employee experience.

To effectively motivate my telesales team, I focus on setting clear, achievable goals and providing regular feedback. I create an environment where team members feel supported and recognized for their individual contributions, and I encourage open communication to address any challenges they face. Additionally, I implement team-building activities to foster collaboration and a sense of community.

In my previous roles, I have successfully managed B2B telesales operations, consistently exceeding sales targets by implementing strategic outreach plans and focusing on relationship building. My experience includes analyzing sales data to refine approaches and ensure high conversion rates while maintaining strong client relationships through regular follow-ups.

I have extensive experience using various sales tools and CRM systems, including Salesforce and Genesis. I leverage these tools for tracking customer interactions, analyzing sales performance, and enabling my team to improve productivity. Proficient use of CRM systems allows for streamlined processes and enhanced reporting, which are vital for achieving sales goals.

When addressing underperformance, I prefer to first understand the underlying issues by having one-on-one meetings with team members. I focus on identifying any obstacles they may be facing, providing additional training or resources, and setting clear improvement plans. I believe that fostering an environment of support and open dialogue can significantly improve performance.

To acquire new clients, I develop targeted outreach strategies tailored to specific market segments. I encourage my team to research prospects thoroughly and utilize personalized communication to establish trust and showcase our offerings. Additionally, using referral programs and leveraging existing client relationships is crucial to expanding our client base.

Staying informed about market trends requires consistent research and engagement with industry news. I subscribe to relevant publications, attend trade shows, and participate in webinars. Additionally, I encourage my team to share insights and attend training sessions that cover new market developments, giving us a competitive edge.

My coaching approach revolves around active mentoring and continuous learning. I hold regular training sessions focused on skills development while also providing constructive feedback on calls and pitches. I emphasize the importance of sharing best practices among the team and encourage peer coaching to build a collective knowledge base.

In my last role, I led a campaign that leveraged a combination of cold calls and email outreach, resulting in a 30% increase in client acquisitions over three months. By closely analyzing performance metrics and adjusting our tactics accordingly, I was able to motivate my team to achieve significant results that surpassed our plans.

I ensure my team's performance aligns with company goals by translating those goals into individual targets and regular performance reviews. This involves holding periodic check-ins to assess progress and make any necessary adjustments, ensuring that each team member understands how their contributions impact overall company success.

Successful telephone sales techniques hinge on effective communication skills and the ability to build rapport quickly. This means actively listening to the client’s needs, personalizing interactions, and demonstrating genuine interest in helping them find solutions. Mastering objection handling and maintaining a positive demeanor throughout the conversation is also vital for success.