Account Manager - Remote Canada

As an Account Manager at Smile Digital Health, your responsibilities include building robust relationships with clients and internal teams, overseeing project delivery and account financial health, and developing key account strategies. You will proactively identify growth opportunities, facilitate regular communication, and work collaboratively with cross-functional teams to ensure deliverables align with client expectations.

To qualify for the Account Manager position at Smile Digital Health, candidates should have a minimum of 3 years of experience in account management, client consulting, or project management — preferably in the healthcare technology industry. A post-secondary education in business management or a related field is essential, alongside strong problem-solving, negotiation, and communication skills.

The Account Manager role at Smile Digital Health is crucial in enhancing client satisfaction by nurturing strong relationships, executing effective account planning, and addressing issues promptly. You will regularly engage with clients to understand their intricacies, propose tailored solutions, and ensure clear communication during project delivery, thus fostering trust and long-term partnerships.

At Smile Digital Health, Account Managers have ample opportunities for professional growth. By continuously engaging with various clients and uncovering strategic solutions, you can develop your account management skills, expand your industry knowledge, and potentially climb the ranks as you significantly contribute to the company’s success in achieving #BetterGlobalHealth.

Account Managers at Smile Digital Health enjoy a comprehensive benefits package that includes a flexible remote work environment, competitive salaries, health and medical benefits, and various retirement savings plans. Additionally, we provide support for ongoing education through programs like FHIR study and Skillsoft Learning, ensuring our team is equipped for continued success.

In response to this question, reflect on a past experience where you resolved a client's issue effectively. Highlight the steps you took to identify the problem, communicate with the client, and implement a solution. Emphasize your customer service skills and how it helped strengthen the relationship moving forward.

To answer this, discuss your strategies for time management and organization. Mention tools you use to track deadlines and tasks, as well as how you assess the urgency and importance of each account's needs to effectively prioritize workload without compromising service quality.

When addressing this question, explain your approach to analyzing client needs and business trends. Talk about how you leverage strategic proposals and performance reviews to uncover areas for potential growth and how you communicate these opportunities to the clients fluently.

Discuss your communication skills and emotional intelligence when dealing with challenging situations. Provide an example where your approach helped diffuse a tense conversation and resulted in reaching a positive outcome, showcasing your problem-solving capabilities.

In your response, highlight the importance of trust and communication in managing client relationships. Emphasize how understanding clients' needs deeply and aligning those with the organization's offerings can drive success and satisfaction.

Explain your methods for staying informed, whether through industry publications, webinars, networking, or continual learning. This shows your eagerness to be knowledgeable and adaptable within the rapidly evolving healthcare technology landscape.

Outline your approach to preparing for business review meetings, such as gathering data on performance metrics, reviewing past communications, and formulating insights that align with the client’s goals. This demonstrates your commitment to delivering thoughtful, valuable insights during client interactions.

Discuss specific tools you have used, such as CRM software or project management platforms. Highlight how these tools help you manage client information, track interactions, and improve collaboration within your team and with clients effectively.

Describe your process for collaborating with internal teams to gather insights, understand client needs thoroughly, and create a proposal that aligns with their strategic vision. Your answer should emphasize creativity, attention to detail, and analytical skills in preparation.

In your response, explain the significance of collecting and utilizing feedback from clients to refine your strategies and improve service delivery. Share how you implement a feedback loop that enhances client relationships and the overall account management process.