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Sales Account Manager - job 1 of 4

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

•    Identify new business opportunities within key accounts to grow market share and support project bid activities.
•    Manage pre- and post-order execution, focusing on key account management to strengthen relationships and drive market share across the JC product range.
•    Oversee sales activities and expenses within budget, ensuring all agreements follow the approval process for both the customer and John Crane.
•    Collaborate with sales, marketing, and engineering departments to deliver optimal solutions and secure contracts within budgeted pricing and margin standards.
•    Manage key accounts, addressing service issues and handling all sales reporting, including forecasts, actual results, and variance analysis to mitigate negative variances.
•    Conduct market and competitor analysis to identify growth opportunities and provide insights to the Director of Sales and Marketing while upselling and expanding revenue with existing clients.

Qualifications

  • High school diploma or equivalent required, some college preferred. 
  • Minimum three years sales experience in a manufacturing environment.
  • Experience with rotating equipment is required.
  • Effective interpersonal and communication skills.
  • Demonstrated experience of achieving year over year sales growth
  • Self-Starter and highly motivated to achieve results with minimal direct supervision.
  • Ability to develop presentations for customers, potential customers, and present in a professional manner.
  • Computer literate with good working knowledge of MS Office suite and ERP systems
  • Experience working with a diverse group and a global company is a plus.

Salary Range:

120,000 — 160,000 USD (Total Compensation)

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

Average salary estimate

$140000 / YEARLY (est.)
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$120000K
$160000K

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What You Should Know About Sales Account Manager, Smiths Group

If you’re looking for an exciting opportunity as a Sales Account Manager at John Crane, a part of the esteemed Smiths Group, then get ready to dive into a dynamic role where your sales skills can truly shine! In this position, you will play a key role in expanding our market share by identifying new business opportunities within key accounts. Your mission will be to strengthen relationships with clients and help them achieve their operational goals through our innovative product range, which includes mechanical seals, couplings, and more. You’ll manage everything from pre- to post-order execution, ensuring a smooth process that prioritizes client satisfaction. Collaborating closely with our sales, marketing, and engineering teams, you’ll deliver tailored solutions that not ONLY meet client needs but also adhere to budgeted pricing and margin standards. To succeed in this role, a minimum of three years of sales experience in a manufacturing environment with expertise in rotating equipment is essential. You’ll be a self-starter who can effectively communicate and present to clients professionally. With a competitive salary of $120,000 to $160,000, John Crane offers not just a job, but a chance to be part of a global community that values diversity and fosters inclusivity. So, if you're ready to take your career to the next level while making a positive impact, we want to hear from you!

Frequently Asked Questions (FAQs) for Sales Account Manager Role at Smiths Group
What are the main responsibilities of the Sales Account Manager at John Crane?

As a Sales Account Manager at John Crane, your primary responsibilities will include identifying new business opportunities to grow market share, managing key accounts, overseeing sales activities within budget, collaborating with other departments to provide optimal solutions, and conducting market and competitor analysis to drive strategic growth.

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What qualifications are required for the Sales Account Manager position at John Crane?

To qualify for the Sales Account Manager role at John Crane, candidates should have a high school diploma (some college preferred), at least three years of sales experience in a manufacturing environment, and hands-on experience with rotating equipment. Strong communication skills and a self-motivated attitude are crucial for success in this position.

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How does the Sales Account Manager contribute to client satisfaction at John Crane?

The Sales Account Manager greatly contributes to client satisfaction at John Crane by managing both pre- and post-order processes, addressing service issues, and ensuring all agreements comply with approval processes. Additionally, they provide tailored solutions by collaborating with sales, marketing, and engineering teams, ensuring clients receive effective and timely support.

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What is the salary range for the Sales Account Manager position at John Crane?

The salary range for the Sales Account Manager position at John Crane is between $120,000 and $160,000 (total compensation), which reflects the crucial role that this position plays in the company's success.

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What makes John Crane a desirable company to work for as a Sales Account Manager?

John Crane is a desirable company to work for due to its strong commitment to diversity and inclusion, a supportive workplace culture including employee resource groups, and recognition programs such as the Smiths Excellence Awards. Working at John Crane means being part of a global leader in innovative solutions vital to energy and process industries.

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Common Interview Questions for Sales Account Manager
How do you identify new business opportunities as a Sales Account Manager?

To identify new business opportunities, I focus on market trends, perform competitor analysis, and actively engage with existing clients to uncover their evolving needs. Networking and attending industry events also help me discover potential leads.

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Can you describe your experience with rotating equipment?

I have hands-on experience with rotating equipment, which has equipped me with a deep understanding of its functionalities and performance. This knowledge allows me to effectively communicate the benefits of our products to clients during the sales process.

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How do you handle objections from clients?

When clients present objections, I listen carefully to understand their concerns, respond with factual information, and provide solutions that address their specific needs. Building trust through transparency often helps in overcoming objections.

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What techniques do you use for effective account management?

Effective account management requires regular communication, understanding the client’s business goals, and providing proactive support. I utilize CRM tools to track interactions and ensure that their needs are met consistently.

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How do you stay updated on market trends?

I stay updated on market trends by subscribing to industry publications, attending webinars, and participating in professional networks. Continuous learning helps me to seize opportunities and adapt our strategies accordingly.

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Describe a time when you exceeded sales targets.

In my previous role, I launched a targeted campaign that resulted in a 30% increase in sales for a key product line. By analyzing sales data and focusing on high-potential clients, I was able to exceed my targets significantly.

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What strategies do you employ for cross-selling and upselling?

For cross-selling and upselling, I focus on understanding the customer's constraints and future needs. Tailoring my approach based on their feedback and demonstrating how additional products can enhance their operations drives successful outcomes.

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How do you ensure compliance with company policies when managing accounts?

I ensure compliance by thoroughly understanding internal policies and procedures and communicating them clearly to clients throughout the sales process. Regular training and updates are also essential to stay aligned with compliance requirements.

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What role does teamwork play in your success as a Sales Account Manager?

Teamwork is critical to my success; I collaborate with sales, technical, and marketing teams to provide comprehensive solutions for our clients. By leveraging each other’s expertise, we can deliver better results.

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How do you prioritize tasks in a fast-paced sales environment?

I prioritize tasks by assessing the urgency and importance of each project. Utilizing tools like task management systems helps in defining priorities and ensuring that critical client deadlines are met timely.

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Founded in 1851 and headquartered in London, United Kingdom, Smiths Group is a multinational technology company serving the medical technology, security and defense, industrial, energy, and aerospace markets.

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Full-time, on-site
DATE POSTED
April 15, 2025

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