Social Media Manager and Strategist (3246) - Remote

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REMOTE - USA /CAREERS – MARKETING /FULL TIME EMPLOYEE/ HYBRID

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

Love social media? You’ll love this!

ModSquad has partnered with a client that is looking for a Social Media Manager and Strategist to craft our social media presence, engage with consumers, and strategize content and campaigns to align with company initiatives. As a ModSquad Social Media Manager and Strategist, you will work closely with the marketing team, ModSquad’s digital strategists, and clients. You will be imperative in building, managing, and evolving the digital presence of ModSquad and clients. Additionally, you will play an important part in growing expertise, best practices, and mentorship across the company.

This is a full-time position. Candidate must be based in the US with standard business hour availability - with flexibility to overlap with UK hours.

What’s in it for you?

● Work from home

● Company-wide expectation of a healthy work/life balance

● Comprehensive benefits package

● Unlimited time off

● Competitive salary - Discussed during your first interview

● Working with some of the coolest clients around the world

What we are looking for:

● Work closely, efficiently, transparently, and effectively with team members (communication is daily), and clients (as applicable)

● Strong detail-management and organization skills as well as an elevated approach to thoughtful, productive content execution.

● Liaise with internal and external stakeholders to deliver upon strategic and operational goals.

● Design and execute the weekly and quarterly content calendars and strategy plans.

● Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based).

● Create and report KPI’s to the development team, and build reports that showcase reason, trends, and opportunity.

● Manage and respond to customers through forum, website, and social media tools (native and 3rd party).

● Learn and explore new tools and platforms that improve workflow and client objectives.

● Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience).

● Expertly escalate, collaborate, and handle occasional community crises or troubleshoot concerns and issues.

What would make you stand out:

● Proven track record and excellence in creative B2B social media management and strategy.

● Professional experience in the fields of marketing, moderation, community management, and customer care.

● Be a proactive, self-starter and independent contributor with follow-through on all initiatives.

● Have strong problem-solving, creative writing, social engagement, and editorial skills.

● Showcase strong communication skills (and feel comfortable with communicating the good and the bad).

● Confident in connecting with clients and colleagues via video call.

● Enjoy engaging and developing a broad range of people, communities, clients, and trends.

● Be able to execute on community initiatives, measure results, and modify programs based on feedback.

● Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines.

● Must have experience engaging with people through social platforms on behalf of brands, either as a brand voice or field expert or high value customer care.

● Have active and professional experience with forums, Facebook, X (Twitter), LinkedIn, and Instagram (other platforms like, TikTok Twitch.tv, Youtube, etc. a bonus).

● Be a creative copywriter who understands the balance between company-led professionalism and people-driven community initiatives.

Requirements:

● Bachelor’s degree or equivalent work experience, with a minimum of 4 years in Social or Community management experience.

● The position requires excellent verbal and written skills, and the ability to communicate with a wide variety of disciplines, articulate key points, and present.

● Dedicated laptop or desktop computer with Windows 10 or above

● Quality headset

● Quiet workspace to take calls Willingness to install MSQ security software and 2FA app on phone

Orientation Begins:

Oct 2, 2023

Language:

English

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes the NFL, Zendesk, Topps, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.