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Food Operations Manager 2 - job 5 of 5

Role Overview

Sodexo’s Corporate Services is seeking a Cafe Operations Manager for our premier client in Columbus, Ohio.  

The Cafe Operations Manager oversees hospitality operations per Sodexo's and client's goals, directs customer interaction and management of the Sodexo hourly associates. This position will be responsible for ensuring the highest level of client satisfaction through exceptional food and catering services, while achieving set budgeted targets.  We seek a strong hospitality leader with a proven commitment to excellence in client and guest hospitality, teamwork, financial results, and collaboration to help us achieve our vision.

This location is open for Breakfast and Lunch Monday – Friday and provides catering service five days a week inclusive of evening events. The best-qualified candidate will possess good team building, financial acumen, client relationships, and tech skills.

 

 

 

What You'll Do

  • Manage frontline staff
  • Oversee the cafe's financial paperwork 
  • Manage daily operations of food service to ensure employees have appropriate equipment, inventory, and resources, ensures operating standards are met
  • The opening and closing the operation
  • Be innovative every day
  • Have oversight of daily operations

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

  • Strong leadership and communication skills
  • Successful customer service skills  
  • Superior hospitality skills

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Food Operations Manager 2, Sodexo

Are you passionate about food and hospitality? Join Sodexo as a Food Operations Manager 2 in Columbus, Ohio, where you’ll lead a talented team to oversee delightful café operations for our prestigious client. As the Food Operations Manager, you’ll be in charge of ensuring the smooth running of daily food services, which include breakfast and lunch from Monday to Friday, and an exciting catering service available five days a week for evening events. Your role will center around enhancing customer satisfaction and achieving our financial goals while creating memorable dining experiences. You will inspire and manage frontline staff and ensure they have the resources they need to excel. A knack for innovation and a proactive approach will be your best allies in this dynamic role. Drawing upon your strong leadership skills and customer service expertise, you will foster a working atmosphere that values team collaboration and fosters personal growth. At Sodexo, we're committed to a culture that allows everyone to be their authentic selves while providing a platform where your ideas truly matter. We believe that investing in our team members’ future is essential, with career growth opportunities and a comprehensive benefits package that reflects our dedication to your success. If you have a proven track record in hospitality, a passion for food, and an eagerness to lead a vibrant team, then this is the perfect opportunity for you. Come help us create a better everyday life for everyone and build remarkable experiences!

Frequently Asked Questions (FAQs) for Food Operations Manager 2 Role at Sodexo
What are the primary responsibilities of a Food Operations Manager 2 at Sodexo in Columbus?

As a Food Operations Manager 2 at Sodexo in Columbus, you will be responsible for overseeing daily food service operations, managing the frontline staff, ensuring client satisfaction, and achieving financial goals. You'll also handle the café's financial paperwork, ensure operating standards are met, and manage resources, inventory, and equipment for your team to deliver exceptional service.

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What qualifications are needed for the Food Operations Manager 2 position at Sodexo?

To qualify for the Food Operations Manager 2 position at Sodexo, candidates should have at least an Associate's Degree or equivalent experience, along with a minimum of 2 years of management experience and 2 years of functional experience in food or culinary services. Strong leadership and communication abilities are essential for success in this role.

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How does Sodexo ensure client satisfaction for the Food Operations Manager 2 role?

Sodexo prioritizes client satisfaction by hiring Food Operations Managers who possess a strong commitment to excellence in hospitality. You'll be expected to lead your team in providing top-notch food service, fostering a positive environment, listening to client feedback, and adapting services to meet their needs in a professional manner.

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What kind of benefits can I expect as a Food Operations Manager 2 at Sodexo?

As a Food Operations Manager 2 at Sodexo, you can expect a competitive compensation package, which includes medical, dental, and vision care, as well as wellness programs. There is also a 401(k) plan with matching contributions, paid time off, company holidays, and various career growth opportunities, including tuition reimbursement.

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What opportunities for career growth are available for a Food Operations Manager 2 at Sodexo?

Sodexo is committed to the career development of its Food Operations Managers. There are various pathways for advancement within the company, whether through internal promotions or lateral moves to different departments. You'll have access to training programs that enhance your skills and open up new career opportunities.

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Common Interview Questions for Food Operations Manager 2
What strategies do you use to manage a food service team effectively?

To manage a food service team effectively, I prioritize open communication and collaboration. I ensure that team members feel valued and empowered to share their ideas. Regular training and feedback sessions are crucial, along with providing the tools they need to succeed.

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How do you handle customer complaints in the food service industry?

When handling customer complaints, I approach the situation with empathy and a focus on resolution. I listen carefully to the customer's concerns, apologize for their experience, and take immediate steps to rectify the issue. Keeping the customer informed throughout the process is essential.

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What is your experience with budgeting and financial management in food operations?

In my previous roles, I've been deeply involved in budgeting and financial management for food operations. This includes tracking expenses, ensuring that costs stay within budget, and finding areas for efficiency improvements to maximize profitability without compromising quality.

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How do you ensure food safety and compliance with health regulations?

Ensuring food safety and compliance begins with training staff on health regulations and best practices. Regular audits and inspections, along with creating a culture of accountability, help maintain high standards. I believe that consistent communication about food safety is key in any food operation.

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Can you explain how you develop menus that appeal to a diverse clientele?

I develop menus by considering the preferences and dietary needs of our diverse clientele. This includes gathering feedback from customers, analyzing trends, and ensuring a variety of options available. Creative presentation and a focus on fresh, local ingredients also play a crucial role.

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How do you motivate your team to maintain high levels of service?

I motivate my team by regularly celebrating their successes, providing opportunities for professional development, and fostering a fun and positive work environment. Recognizing individual contributions boosts morale and encourages everyone to strive for excellence.

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What role does technology play in managing food operations?

Technology plays a significant role in enhancing efficiency and communication in food operations. I utilize software for inventory management, customer feedback, and staff scheduling, allowing me to focus on customer service while ensuring that operations run smoothly.

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How do you balance creativity with operational efficiency in food service?

Balancing creativity with operational efficiency involves understanding the constraints of the kitchen and finding innovative ways to work within them. I encourage my team to contribute creative ideas while we also streamline processes to maintain efficiency and consistency.

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What initiatives have you implemented to promote sustainability in food operations?

Promoting sustainability involves sourcing locally, reducing waste, and educating staff on responsible practices. Initiatives I've implemented include composting programs, using biodegradable materials, and partnering with local farms to provide fresher ingredients while supporting the community.

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Why do you want to work as a Food Operations Manager 2 at Sodexo?

I want to work as a Food Operations Manager 2 at Sodexo because I admire the company's commitment to creating memorable dining experiences while supporting diversity and inclusion in the workplace. Being part of a team that values both employee and client satisfaction greatly appeals to me.

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We improve the Quality of Life of those we serve and our teams and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We serve with care the essential daily needs of mil...

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DATE POSTED
April 2, 2025

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