Key Account Manager IMPACT

As a Key Account Manager at IMPACT, your key responsibilities include developing new clientele, managing existing key accounts, fostering strong relationships, and identifying new business opportunities. You'll also forecast sales, achieve revenue targets, lead contract negotiations, and work closely with our professional services team to ensure project success.

To be eligible for the Key Account Manager role at IMPACT, candidates should possess a minimum of 3 years of sales experience with a proven track record of success. A Bachelor’s degree in Business studies is preferred, along with fluency in Greek and English, and excellent communication skills.

IMPACT is committed to the growth and development of its employees. Key Account Managers can expect funded training and development opportunities, mentorship from experienced colleagues, and a supportive environment that values continuous learning in the ever-evolving field of business software.

Key Account Managers at IMPACT enjoy a competitive remuneration package, private health insurance, a hybrid working model, transportation services, and catered meals. These benefits aim to support both professional and personal well-being, fostering a productive and balanced work environment.

Essential skills for a Key Account Manager at IMPACT include strong negotiation abilities, excellent verbal and written communication, analytical decision-making, customer-facing skills, and the capacity to build and maintain strong relationships with clients. A goal-driven mindset and team cooperation skills are also important in this role.

When answering this question, focus on a specific account, the strategies you employed to nurture the relationship, and the measurable outcomes you achieved. Be sure to highlight your communication and problem-solving skills.

Discuss the methods you use to assess the importance of each account based on factors such as revenue potential and client relationship history. Also, talk about tools or techniques you use for time management and organization.

Describe your approach to market analysis, networking, and leveraging existing client relationships to uncover new opportunities. Mention specific examples or tools you utilize to stay informed about market trends.

Share a specific example where you encountered objections and how you addressed them. Emphasize your active listening, understanding clients' needs, and presenting tailored solutions effectively.

Highlight your ability to work closely with cross-functional teams, such as sales, marketing, and product development. Provide examples of how collaboration has led to successful outcomes in your previous roles.

Provide a detailed description of the negotiation process, focusing on your communication techniques, strategies for finding common ground, and how you ultimately reached a win-win solution.

Discuss the resources you leverage to stay current with industry trends, such as professional publications, online courses, and networking events. Emphasize your commitment to lifelong learning.

Talk about specific metrics such as sales revenue, client retention rates, and customer satisfaction scores. Explain how these metrics inform your strategies and decision-making.

Specify the techniques you use for ongoing communication, checking in with clients, and soliciting feedback. Highlight your efforts to respond quickly and effectively to client needs.

Express your excitement about IMPACT's innovative product offerings and commitment to customer success. Connect your personal career goals with the company's mission and values, showing your enthusiasm for contributing to its growth.