Assistant Self-Storage Property Manager
At Spartan Investment Group our mission is to Improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.
We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.
Job Summary:
The mission of the Assistant Self-Storage Property Manager is to support the Property Managers in continuing to grow our operational excellence and driving property performance. Managers utilize strong interpersonal skills while interacting with customers, assisting them in identifying storage needs while providing real-time, cost-effective solutions. Resolving issues, answering questions, and providing general information regarding our company and policies are included in daily responsibilities. Managers are active during the day, taking time to inspect, clean out and prepare units for lease, and maintaining the property grounds and buildings. Ensuring the highest standard of quality in cleanliness, safety, and visual appearance is a priority.
Key Results:
- Consistently achieve 65% lead & reservation to move in conversion ratio
- Achieve and maintain 92%-unit occupancy or higher and continue to grow revenue month over month
- Maintain 4% or less monthly delinquency
Objectives and Responsibilities:
- Show and rent storage units, parking spaces and office suites.
- Converting website, walk in and phone leads into move in rentals.
- Maintain account receivables by collections, processing payments and performing daily closing procedures to ensure all deposits are accurate.
- Offer merchandise for sale and assist in unit size decisions.
- Greet all new customers and tenants promptly, enthusiastically, and professionally.
- Resolve all tenant issues in a timely and effective manner or roll up to DM if needed.
- Ensures that company standards of cleanliness, appearance and professionalism are met.
- Inspect facility daily for trash, security issues and perform lock checks every morning and afternoon (full walk through weekly).
- Manage multiple facilities by following schedule created by DM.
- Be able and willing to travel to multiple facilities in an assigned area as required for this position.
- Perform other essential duties and tasks as assigned.
Competencies:
- Communication – Excellent written and verbal communication skills
- Business Acumen – Ability to research and understand state lien laws to stay up to date with local and state requirements
- Customer Centricity – Creating the greatest customer experience
- Initiative – General understanding of property maintenance and identifying needs
- Technology – Ability to embrace new technology and adapt to the evolution of business and the industry
Qualifications:
- Possess a valid driver’s license, insurance, and reliable transportation.
- A self-starter and a passionate desire to perform duties at a high level.
- 1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
- Some working knowledge of budgets and P&L.
- Excellent interpersonal and communication skills. Both on the phone and in person.
- The ability to work well and perform duties independently and in a team setting.
- Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.
- Have the ability and willingness to perform light maintenance, sweeping, mopping, changing light bulbs, lifting, bending, etc.
This is a part time opportunity offering $18 per hour (24-30 hrs per week). Hourly position. Greatest culture in the industry!
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Join Spartan Investment Group as an Assistant Self-Storage Property Manager and become part of our mission to improve lives through strong values and exceptional service! At Spartan, recognized as one of the fastest growing real estate companies in the US, your role will be pivotal in supporting Property Managers and enhancing property performance. You’ll thrive in an engaging environment where your strong interpersonal skills will shine, helping customers find their ideal storage solutions. Daily, you’ll find yourself actively inspecting and preparing units for lease while maintaining the cleanliness and safety of the property grounds. You’ll engage with customers, addressing their queries and issues swiftly and professionally, fostering a welcoming atmosphere. We're proud of our achievements, such as maintaining high occupancy rates and turning leads into rentals, and we need your commitment to continue this success. If you enjoy variety in your work and are eager to be part of a team that prioritizes operational excellence, this part-time opportunity could be perfect for you! Offering $18 per hour for 24-30 hours a week, your contributions will not only meet company standards of cleanliness and professionalism but will also enhance the overall customer experience. Join us in creating lasting wealth and positive experiences for everyone involved!
Improving lives through real estate
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