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Business Office Manager - job 1 of 2

Company Description

At Spectrum Retirement Communities, we believe in living without limits, in aging fearlessly, and in sharing great stories. The Spectrum Story is full of compassion, hard work, and fun. If the chapters of your life story include caring for others and a dedicated work ethic, then we need you!

Job Description

The Business Office Manager manages the business office, front desk, telephones, community files and records, and provides leadership to the Community in the absence of the Executive Director.

Responsibilities:

  • Maintain accurate records for all Accounts Receivable (including collections), payroll and petty cash; process items for corporate accounting functions under direct supervision of the Executive Director.
  • Maintain current resident business files and leases. Maintain Community census data and Medicaid reimbursement, if applicable.
  • Maintain confidentiality of information received regarding the Community, employees, and residents.
  • Obtain and maintain all required employee paperwork and manage the employee files.
  • Coordinate and maintain employee benefits program. Track employee training to ensure that all employees receive orientation and on-going training.
  • Supervise front desk staff and any other administrative support staff. In smaller communities, cover the reception desk when at the community. Provide a backup for receptionist at larger communities. Oversee the telephone training and quality assurance.
  • Serve as Manager on Duty in the absence of the Executive Director.

Qualifications

  • A minimum of 2 years’ experience in an office management, bookkeeping, or other similar position required.
  • Prior Accounts Payable, Accounts Receivable and Payroll experience required.
  • Self-motivated, organized, and professional. Have a neat, professional, courteous manner and appearance. Possess good public relations, communication, general office, clerical and telephone skills.
  • Must have administrative management and supervisory skills.
  • Must have the ability to handle multiple tasks and priorities and have excellent time management and organizational skills and be able to meet deadlines.
  • Strong verbal and written communication skills.
  • Ability to work effectively with different levels of personnel.
  • Ability to relate well to residents and their families.
  • Minimum of an associate degree or comparable experience. Course work in Business, Accounting, or Office Management field is preferred.

Additional Information

If you join Spectrum as a full-time team member, your story will include eligibility for medical insurance, dental insurance, vision insurance, life insurance, and other voluntary insurance options. All part-time and full-time team members are eligible to participate in our 401(k), for paid time off, holiday pay, and discounts through Perk Spot.

Spectrum Retirement Communities strongly encourage all team members to be fully vaccinated against COVID-19, however, the vaccine is not a requirement to work with us.

Spectrum Retirement, LLC and all affiliates are Equal Opportunity Employers. We do not discriminate against employees or applicants on the basis of race, color, national origin, gender, sex, sexual orientation, pregnancy, gender identity or expression, disability, religion, age, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Spectrum Retirement, LLC also participates in the E-verify program through the Department of Homeland Security and the Social Security Administration.

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What You Should Know About Business Office Manager, Spectrum Retirement Communities, LLC

At Spectrum Retirement Communities, we believe that everyone has a unique story to tell, and we’re looking for a Business Office Manager who can add some great chapters to that story. Located at our welcoming community at 2929 Dougherty Ferry Rd, St. Louis, MO, this role is more than just an administrative position; it’s about creating an atmosphere of support and efficiency for both our residents and staff. As the Business Office Manager, you’ll play a crucial role in managing the business office, overseeing the front desk operations, handling telephones, and keeping community records organized and accessible. You’ll work closely with the Executive Director, ensuring that Accounts Receivable, payroll, and petty cash are accurately maintained. Plus, you’ll be in charge of employee benefits and training, helping our staff shine in their roles. If you’re self-motivated, organized, and love working with people, we want to hear from you. Join our compassionate team at Spectrum, where we value hard work and a positive attitude just as much as we value the stories we create together.

Frequently Asked Questions (FAQs) for Business Office Manager Role at Spectrum Retirement Communities, LLC
What responsibilities does a Business Office Manager have at Spectrum Retirement Communities?

As a Business Office Manager at Spectrum Retirement Communities, your responsibilities include managing daily operations of the business office, maintaining accurate financial records for Accounts Receivable, payroll, and petty cash, supervising front desk staff, and ensuring that community files and records are organized. You also help maintain employee files, manage benefits programs, and ensure excellent service delivery while acting as Manager on Duty in the absence of the Executive Director.

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What qualifications are required for the Business Office Manager position at Spectrum Retirement Communities?

Spectrum Retirement Communities requires a minimum of 2 years’ experience in office management, bookkeeping, or similar fields for the Business Office Manager role. An associate degree or relevant coursework in Business, Accounting, or Office Management is preferred. Candidates should possess strong organizational skills, be self-motivated, and have excellent communication and supervisory abilities to thrive in this position.

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How does Spectrum Retirement Communities support the Business Office Manager career growth?

At Spectrum Retirement Communities, we believe in fostering professional development. As a Business Office Manager, you will have opportunities for on-going training and support from leadership. Our commitment to employee development means you can enhance your skills and take your career to new heights while enjoying a collaborative and positive work environment.

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What makes working at Spectrum Retirement Communities rewarding for a Business Office Manager?

Working at Spectrum Retirement Communities as a Business Office Manager is rewarding in many ways. You’ll have the chance to make a significant impact on the community by creating an organized and supportive atmosphere for both residents and staff. You will also be part of a compassionate team that values hard work and storytelling, creating meaningful connections every day.

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What are the benefits offered to Business Office Managers at Spectrum Retirement Communities?

Spectrum Retirement Communities offers a comprehensive benefits package to full-time Business Office Managers, including medical, dental, and vision insurance, life insurance, and a robust 401(k) plan. Team members also enjoy paid time off, holiday pay, and discounts through Perk Spot, ensuring a healthy work-life balance.

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Common Interview Questions for Business Office Manager
Can you describe your experience with managing office operations?

When answering this question, be specific about your previous roles in office management. Highlight your organizational skills, your ability to maintain financial records, and how you have successfully supported staff in their functions. Use examples to demonstrate how you handle multiple tasks and priorities effectively.

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How do you maintain confidentiality in the office?

To address this question, discuss your understanding of confidentiality requirements, especially in regard to resident and employee information. Share specific methods you use to secure sensitive data, such as access control measures and adherence to policies that ensure data privacy.

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How do you handle challenging situations with staff or residents?

Highlight your conflict resolution skills, mentioning how you approach challenges with empathy. Provide an example of a difficult situation you managed successfully and the steps you took to resolve it while fostering positive relationships.

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What systems have you used for tracking financial records?

Discuss any financial management software or asset management systems you've worked with. Explain how you've utilized these systems to track Accounts Receivable, payroll, and other financial tasks, and emphasize any successes you had in improving accuracy or efficiency.

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How do you prioritize tasks when managing multiple responsibilities?

Share your approach to time management and prioritization. Describe a time when you juggled multiple urgent tasks and how you determined what to tackle first. Highlight tools or techniques you use to stay organized and meet deadlines efficiently.

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Can you teach us about your experience with employee onboarding and training?

Describe your past experience in onboarding new staff and implementing training sessions. Discuss the importance of providing clear information and resources to new employees and how you ensure ongoing training and support is available for professional growth.

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What is your approach to providing excellent customer service?

Emphasize your commitment to customer service by providing specific examples of how you handle inquiries or complaints. Offer insights into your communication style and how you ensure every resident feels heard and valued.

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How do you ensure compliance with relevant regulations and policies?

Discuss your knowledge of relevant regulations within the retirement community sector and the steps you take to ensure compliance. Illustrate your experience in maintaining records and documentation to support regulatory adherence.

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What motivates you to work in a retirement community setting?

Share your passion for supporting older adults and contributing to their quality of life. Discuss why you find working at Spectrum Retirement Communities meaningful and what aspects of this industry you enjoy most.

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How do you balance administrative duties with interpersonal interactions?

Explain your strategy for balancing task-oriented responsibilities with building relationships within the community. Describe your methods for managing time effectively while ensuring you are available to connect with staff and residents.

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Founded in 2003, Spectrum Retirement Communities, LLC is a management company of senior living communities. Spectrum offers Independent, Assisted, and Memory Care living communities. Spectrum Retirement Communities, LLC is headquartered out of Den...

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Full-time, on-site
DATE POSTED
December 19, 2024

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