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Social Media Manager

Who we are

Summer Health is helping raise the healthiest generation with 24/7 text-based access to pediatric care. We believe that every family deserves quick, reliable, trusted access to health care when and where they need it most, and our aim is to improve the health outcomes of millions of children.

We have raised over $19M through Series A funding from investors including Sequoia, Lux, 7wire Ventures, Chelsea Clinton’s Metrodora Capital, Pivotal Ventures, Box Group, and others to achieve this goal.

Who you are

We are seeking a dynamic and culturally attuned storyteller who is passionate about supporting families and fostering an engaged community of parents. As our Organic Social Media Manager, you will be instrumental in shaping our brand narrative across all our owned channels, emphasizing Instagram, TikTok, and our blog.

What you’ll do

Content Creation

  • Own the planning and execution of a monthly organic content calendar to support key brand priorities: launches, product updates, urgent health alerts, health education, viral/ cultural moments, and general community building

  • Brief and collaborate with the clinical team to create engaging videos for blogs and social media.

  • Create visually appealing and on-brand content assets for distribution across channels

  • Support on the creation of long-form content, including blog posts, downloadable PDFs, guides, and programming to drive traffic to our website and value for our audience

Social Media Strategy

  • Develop unique strategies for our owned social channels with an emphasis on Instagram and Tiktok

  • Monitor and manage our social media channels, respond to comments + messages across platforms, direct inquiries to the appropriate teams, engage users + creators who are sharing about our platform

  • Work with partners to lead influencer marketing strategy, manage relationships with existing creators, and onboard new creators

  • Prepare regular reports summarizing key performance indicators (KPIs) and provide insights and recommendations for improvement

  • Collaborate with the marketing team to support brand campaigns and partnerships and own the coordination of giveaways and other initiatives with like-minded partners

Qualifications

  • 3+ years experience in organic marketing, social media, or other related roles, with an added bonus of previous experience at a company serving parents

  • Strong graphic design and video editing skills, plus the ability to create, shoot, and edit videos and design engaging graphics.

  • Hands-on experience with content creation and a proven track record of growing a brand's social media presence

  • Exceptional written and verbal communication skills, with a keen eye for storytelling and brand voice

  • Strong understanding of social media platforms and emerging trends

  • Familiarity with project management tools for content creation and planning (Canva, Figma, etc)

  • Ability to thrive in a fast-paced, collaborative environment and adapt to evolving priorities

  • Passion for supporting families and improving healthcare

  • Startup experience is a plus

We’ve got you covered

  • Competitive base salary. Compensation offered for this role will be based on multiple factors like experience and expertise.

  • Equity compensation. All of our offers include meaningful stock options.

  • Non-accrual PTO. Take time off whenever you need it.

  • Medical insurance. We cover 75% of your premium and 50% of your dependents’ premiums.

  • Dental and vision insurance. We cover 100% of the premium for you and dependents.

  • One Medical membership. One Medical is a members-only medical concierge platform accessible to all of our employees free of charge.

  • Retirement 401(k). Save for retirement through our plan through Slavic.

  • Workstation setup. We offer a one-time $250 stipend to make sure you can create a work environment that supports your unique needs.

  • Monthly book club lunches. Reimburse monthly audible + lunch of your choice each month and enjoy it over Zoom with your lovely colleagues while discussing the book of the month.

  • Parental leave. Twelve weeks of paid leave after 1 year at the company.

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Average salary estimate

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$90000K

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What You Should Know About Social Media Manager , Summer Health

Summer Health is on the lookout for a dynamic Social Media Manager to join our vibrant team in New York. Here at Summer Health, we are dedicated to making healthcare accessible to families through 24/7 text-based pediatric care. As our Social Media Manager, you’ll play a crucial role in crafting engaging narratives across platforms like Instagram and TikTok, reflecting our mission to support families and build a nurturing community. You’ll own the planning and execution of a monthly organic content calendar that highlights product launches, health updates, and educational resources. Collaboration is key, as you’ll work closely with our clinical team to create captivating video content and visually appealing graphics. Your expertise will extend to monitoring social media channels, engaging with our audience, and pursuing influencer partnerships that align with our vision. By analyzing performance metrics, you'll provide invaluable insights for improving our reach and connection with parents seeking trustworthy pediatric care. If you thrive in a fast-paced, creative environment and have a love for storytelling, we’d love to have you on board to help us achieve our goal of raising the healthiest generation.

Frequently Asked Questions (FAQs) for Social Media Manager Role at Summer Health
What responsibilities does a Social Media Manager at Summer Health have?

At Summer Health, the Social Media Manager is responsible for planning and executing a monthly organic content calendar that highlights key brand priorities such as product updates and health alerts. This role also involves creating engaging video content alongside the clinical team, designing visually appealing graphics for various platforms, and managing social media channels including responding to comments and inquiries.

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What qualifications do I need to apply for the Social Media Manager position at Summer Health?

To apply for the Social Media Manager role at Summer Health, you should have a minimum of 3 years of experience in organic marketing or social media management, preferably in a context serving parents. Strong graphic design and video editing skills are essential, along with exceptional communication abilities and a passion for storytelling.

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How does Summer Health support its Social Media Manager's professional growth?

Summer Health is committed to the professional growth of its Social Media Manager through various means, including collaboration with a talented team, opportunities to create impactful content, and support for personal creativity in shaping brand narratives. Additionally, the role involves engagement with influencers and community building, enhancing your skill set in social media marketing.

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What is the company culture like for a Social Media Manager at Summer Health?

The company culture at Summer Health is dynamic and family-oriented, focused on collaboration and creativity. As a Social Media Manager, you'll find yourself in a fast-paced environment where ideas are welcomed and innovation is encouraged. The company values are centered around supporting families, making it a fulfilling place for professionals passionate about healthcare and community engagement.

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What benefits can a Social Media Manager expect at Summer Health?

A Social Media Manager at Summer Health can expect a competitive base salary, equity compensation, non-accrual PTO, and comprehensive health benefits including dental and vision coverage. Additional perks include retirement savings through a 401(k), a budget for creating an optimal workstation, monthly book club lunches, and 12 weeks of paid parental leave after one year.

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Common Interview Questions for Social Media Manager
Can you describe your experience with social media strategy as a Social Media Manager?

As a Social Media Manager, describe specific strategies you've implemented, focusing on campaigns that resonated with your audience. Highlight your understanding of analytics tools, how you adjusted strategies based on data, and any successful collaborations with influencers or partners that enhanced brand visibility.

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How do you handle negative feedback or comments on social media?

Discuss your approach to negative feedback by emphasizing the importance of responding quickly and professionally. Mention specific examples where you turned a negative interaction into a positive one, showcasing your ability to uphold the brand's reputation and foster community trust.

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What tools do you use for content creation and management?

Share a list of your preferred tools such as Canva, Figma, or project management software you’ve used to streamline content creation. Explain how these tools help you collaborate with the team and maintain organization, especially while working on multiple campaigns.

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How do you stay current with social media trends?

Explain your methods for staying updated on social media trends, such as following industry leaders, attending webinars, or participating in relevant online communities. Discuss how you apply this knowledge to enhance your content strategy and engage your audience.

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Can you provide an example of a successful campaign you've managed?

Select a standout campaign you led, detailing the goals, target audience, and key metrics of success. Share insights into your role in the campaign’s execution, how you collaborated with your team, and what you learned from the experience.

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What is your approach to influencer marketing?

Discuss your strategies for building relationships with influencers, including how to identify the right partners, outreach practices, and collaboration tactics. Highlight a successful collaboration that positively impacted brand engagement.

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How do you measure social media effectiveness?

Elaborate on the key metrics you focus on, such as engagement rates, follower growth, or conversion rates, and the tools you utilize for analyses. Describe how you use these insights to inform future strategies and optimize content.

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What role does storytelling play in your content creation?

Express your philosophy on storytelling and its importance in social media. Discuss how you weave compelling narratives into your content to foster connections and communicate brand values effectively.

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How do you prioritize tasks when managing a busy content calendar?

Share your methods for prioritizing content based on business goals, deadlines, and audience interests. Mention any project management tools you use to stay organized while ensuring timely and impactful content is released.

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What drew you to apply for the Social Media Manager position at Summer Health?

Articulate your motivations for applying to Summer Health, emphasizing your passion for healthcare, supporting families, and aligning with the company’s values. Mention how you see yourself making a positive impact through this role.

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Full-time, on-site
DATE POSTED
January 9, 2025

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