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Marketing Operations Manager

Hey! You’ve found Klue—welcome!

Maybe you felt a spark of curiosity, or simply a gut feeling that something exciting was waiting for you. Whatever it was, we’re glad you found us! As our Marketing Operations Manager, you’ll be the secret sauce that keeps everything running smoothly and efficiently. Ready to play a key role in helping us drive growth? Keep reading!

Who are we?

Klue is a fast-growing, VC-backed SaaS company paving the way in Competitive Enablement. In 2021, Tiger Global and Salesforce Ventures led our $62M Series B funding, and we’ve been growing ever since. We help companies truly understand their market and outmaneuver the competition, and we’re building a category to prove it.

As our Marketing Operations Manager, you'll be the expert ensuring our marketing tech stack runs seamlessly—optimizing Hubspot, managing lists, managing AI workflows, and setting up reporting and attribution tracking across all marketing programs and channels.

What You Will Do:

  • Hubspot Mastery: Dive deep into Hubspot, optimizing it for peak performance while empowering the marketing team with your expertise to run smooth, efficient programs.

  • Tool Exploration: Discover and evaluate new marketing tools to enhance our stack, constantly improving how we work and keep things at the cutting edge.

  • Audience & Data Management: Own the power of data by managing and optimizing audience lists, ensuring we target the right people, and continuously improving data quality to drive success.

  • Campaign & Reporting Support: Take charge of analyzing campaigns, building impactful reporting systems, and offering insights that make a real difference in performance.

  • AI Workflow Optimization: Lead the charge in leveraging A technology to find automate 20% of all current processes to free the team up for the highest impact work  

What You’ll Need To Be Successful: 

We want you to love the role you are in and believe these skills and experiences will help you to be successful! 

  • Marketing Automation & CRM Pro: You’ve worked hands-on with marketing automation platforms (Hubspot preferred) and know the ins and outs of building out workflows, managing lists, automating processes and how to integrate them with other marketing tools.

  • Data-Driven: You thrive on analyzing data and translating it into actionable insights that improve marketing strategies.

  • Problem Solver: You enjoy figuring out complex challenges and turning them into smooth, efficient processes.

  • Experienced Marketer: You bring 3-5 years of marketing operations experience to the table and are eager to take the lead in optimizing marketing systems.

  • Clear Communicator: You can break down complex metrics and share insights with the team in a way that drives action and better decisions.

How we work:

Hybrid: The best of both worlds—work from home and connect in person. Our Canadian hubs are in Vancouver and Toronto, and we work in PST and EST time zones. Expect to be in the office with your team 2+ days per week.

What we offer:

  • Competitive base salary

  • Employee Stock Option Plan

  • Health & dental benefits from day one

  • Unlimited PTO (most team members take 2-4 weeks annually)

  • Direct access to leadership, including our CEO

  • A supportive, high-performing Customer Success team that knows how to celebrate!

We believe in potential:

Not ticking every box? That’s okay. We value diverse experiences and unique perspectives. If you think this role is right for you, tell us why—we’re excited to hear from you.

Our commitment to inclusion:

At Klue, we’re on a journey to build a truly inclusive workplace and community. From employee-led resource groups to our participation in initiatives like Pay Up for Progress, we’re growing every day. We proudly support and welcome diverse talent to our #KlueCrew. Let us know how we can make the hiring process more accessible for you.

If you think this opportunity is calling your name, apply now. In the meantime, learn more about us here:

🌈 Pay Up For Progress
🎧 Winning as Women
📸 Instagram
🐝 About Us
🔍 Glassdoor

We can’t wait to meet you!

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Average salary estimate

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What You Should Know About Marketing Operations Manager, Klue

Hey there! Welcome to Klue! If you’re looking for an exciting opportunity as a Marketing Operations Manager, you’ve come to the right place. At Klue, a dynamic and fast-growing VC-backed SaaS company based in Toronto, we’re pioneering the field of Competitive Enablement, and we need your expertise to help us drive growth and success. In this versatile role, you'll be the mastermind behind our marketing tech stack, ensuring tools like Hubspot are optimized for ultimate performance. You will be exploring cutting-edge marketing tools that will enhance our operational capabilities and help our team work smarter. Your passion for data management will shine as you take ownership of audience lists, ensuring we reach the right people effectively. We count on you to analyze marketing campaigns, build impactful reporting systems, and offer actionable insights that can transform our performance. Plus, we’re excited about your interest in AI and your ability to automate processes which will ultimately free up your team for high-impact work. We believe that with your 3-5 years of marketing operations experience and your love for data-driven problem-solving, you'll thrive in this role. At Klue, we champion open communication, and your ability to share insights clearly with the team will be invaluable. If you’re ready to join our culture that fosters growth, creativity, and inclusiveness, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Marketing Operations Manager Role at Klue
What are the responsibilities of a Marketing Operations Manager at Klue?

As a Marketing Operations Manager at Klue, you'll be responsible for optimizing marketing tools like Hubspot, managing audience data, and analyzing campaigns for performance insights. You’ll also explore new marketing tools and automate processes to help the team focus on high-impact projects.

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What qualifications do I need to apply for the Marketing Operations Manager position at Klue?

To be successful as a Marketing Operations Manager at Klue, you should have 3-5 years of marketing operations experience, hands-on expertise with marketing automation platforms, and an ability to communicate complex data insights effectively. A passion for solving challenges and optimizing systems will also be crucial.

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How does Klue support work-life balance for their Marketing Operations Manager?

Klue supports a hybrid work model, allowing you to work from home while connecting in-person at our Toronto hub. The culture encourages taking unlimited PTO, so you can recharge and maintain a healthy work-life balance.

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What type of training can I expect as a Marketing Operations Manager at Klue?

At Klue, you'll receive comprehensive training on our marketing technology stack, tools, and workflows. Additionally, you will have direct access to leadership and a supportive Customer Success team, ensuring you have the resources needed to excel in your role.

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What is Klue’s approach to diversity and inclusion for the Marketing Operations Manager role?

Klue is committed to building an inclusive workplace. We welcome applicants from diverse backgrounds and provide accessible hiring processes to ensure everyone has a fair opportunity to join our KlueCrew, including the Marketing Operations Manager role.

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Common Interview Questions for Marketing Operations Manager
Can you describe your experience with Hubspot as a Marketing Operations Manager at Klue?

In answering this question, highlight specific Hubspot features you're familiar with, such as workflow automation, lead management, or reporting. Explain how you've utilized these features to improve marketing performance in previous roles.

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How do you approach analyzing marketing data?

When responding, detail your methodology for data analysis. Discuss tools you use, how you ensure data quality, and how you translate data into actionable insights that your marketing team can utilize effectively.

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What strategies do you employ for audience data management?

Focus on your experience managing CRM databases and segmentation strategies. Mention how you ensure the freshness of the audience data and how this directly relates to campaign success at Klue.

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How have you automated processes in your previous roles?

Provide examples of successful automation projects you've led, detailing the processes you automated, the tools you utilized, and the resulting impact on team productivity and campaign effectiveness.

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What is your experience in leading marketing campaigns?

Discuss specific campaigns where you played a pivotal role, emphasizing your contribution to strategy development, execution, and performance analysis. Illustrate the results achieved through your efforts.

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How do you prioritize tasks as a Marketing Operations Manager?

Explain your prioritization techniques, such as using project management tools or frameworks to balance urgent tasks with long-term objectives, ensuring that your team stays on track and aligned with company goals.

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How do you stay current with marketing technology trends?

Discuss channels you monitor, such as specific blogs, webinars, or industry events. Illustrate how staying updated allows you to implement best practices and recommend tools that enhance the effectiveness of Klue's marketing efforts.

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Describe a challenge you faced in marketing operations and how you resolved it.

Use this opportunity to showcase your problem-solving skills. Share a specific challenge, detail your approach to resolving it, and conclude with the positive outcome that followed your efforts.

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How do you foster collaboration within your marketing team?

Discuss how you promote open communication, share insights from data analysis, and facilitate brainstorming sessions that encourage collaboration to create impactful marketing strategies.

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What motivates you to be a Marketing Operations Manager at Klue?

Convey your passion for the role by discussing what excites you about competitive enablement, your admiration for Klue's mission, and how your skills align with the company's goals and culture.

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Full-time, hybrid
DATE POSTED
January 7, 2025

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