Product Operations Manager

As a Product Operations Manager at SuperDial, your responsibilities encompass supporting the execution of the product roadmap, collaborating closely with our CTO, and engaging with cross-functional teams. You will be focused on translating customer feedback into product insights, owning product configuration workflows, and using data, including SQL, to inform decision-making. Additionally, you will help drive the rollout of new features and ensure alignment during product development cycles.

Ideal candidates for the Product Operations Manager role at SuperDial should have experience in execution-focused roles within tech companies, such as Product Ops, Solutions Engineering, or BizOps. Strong communication skills are vital for building trust with both internal and external stakeholders. Familiarity with light technical work, especially tools like SQL, alongside a highly organized mentality and a curiosity for product development, are crucial attributes for this role.

Success as a Product Operations Manager at SuperDial is defined by your ability to effectively partner across departments to move roadmap priorities forward, refine product configuration workflows, and utilize data to drive product decisions. Being proactive in addressing challenges during the product development lifecycle and continuously iterating based on customer insights will greatly contribute to your success in this role.

At SuperDial, the work environment is collaborative and energetic, with a strong emphasis on cross-functional teamwork. Product Operations Managers can expect to engage with various teams, including Product, Engineering, and customer-facing teams, making it an exciting and dynamic setting that supports growth and learning in the tech space.

A Product Operations Manager at SuperDial will find ample growth opportunities, as the role encourages deepening product ownership over time. Engaging closely with various teams allows for skill enhancement in product development while also creating pathways to advance within the organization. The environment fosters curiosity and continuous improvement, paving the way for you to develop your career further.

In responding to this question, provide specific examples of your past roles that required collaboration with different teams. Highlight your experience in problem-solving and how your contributions helped drive product initiatives. Discuss how you ensured communication and alignment across stakeholders.

To effectively answer this question, share your method for prioritization, possibly utilizing frameworks such as the Eisenhower Matrix or MoSCoW method. Discuss how you use data and stakeholder feedback to determine what tasks hold the most value and urgency.

When answering this question, mention specific data analysis tools you've used, including SQL, and how you've leveraged them to improve product performance. Discuss a particular project where your data-driven insights influenced product decisions.

Provide a succinct narrative that outlines the project's context, the challenges encountered, and the steps you took to navigate those obstacles. Highlight your adaptability and collaboration with others to find effective solutions.

Discuss your approach to gathering feedback through surveys, interviews, or meetings, and stress the importance of maintaining strong communication with stakeholders. Explain how you translate that feedback into actionable tasks for product improvement.

Explain strategies you employ for maintaining alignment among teams, such as regular updates, shared dashboards, or collaborative planning tools. Emphasize the importance of transparency and collective understanding of goals throughout the development process.

Provide insight into your conflict resolution skills by discussing a specific instance where you faced disagreements. Highlight your approach to facilitating discussions and finding common ground, ensuring that team dynamics stay positive.

Share the key performance indicators (KPIs) you typically monitor and how you track these metrics over time. Emphasize the importance of continuous monitoring and the role it plays in informing product decisions and iterations.

Discuss your strategies for staying informed, whether through industry blogs, webinars, networking, or formal education. This reflects your commitment to continuous learning and how you can bring fresh ideas to the team.

In your response, connect your personal and professional goals with SuperDial's mission and values. Highlight your desire to contribute to healthcare technology and how your skills align with the company’s objectives, demonstrating both your passion and suitability for the role.