(Chinese and English) Customer Success Specialist (Remote)
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
- Assist and onboard new customers
- Develop digital marketing strategies
- Provide weekly, bi-monthly, or monthly strategic guidance to customers
- Ensure smooth customer engagement through proactive outreach
- Offer best practices on product usage and marketing strategies
- Keep customers updated on product releases and new features
- Identify and escalate issues to the appropriate teams
What you need to succeed in this role:
- Fluent Chinese and English (C1/Advanced level, both)
- At least 1–2 years of experience in customer success-related roles
- Strong digital marketing knowledge
- Experience in e-commerce, SaaS, project management, or marketing
- Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits and Perks:
- Fixed schedule: Monday–Friday, 4 PM–12 AM, Malaysia time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Experienced Senior AI Engineer needed part-time to develop innovative AI systems and data platforms in a fully remote role.
MultiCare is hiring a Patient Services Coordinator at their Yakima outpatient clinic to ensure efficient clinical operations and exceptional patient service.
Serve as the welcoming first point of contact at MultiCare Mary Bridge Children’s Pediatric Urgent Care Clinic, performing essential receptionist duties with professionalism and compassion.
Wheatland Bank is looking for a dedicated Customer Service Representative/Teller in Spokane Valley to deliver excellent banking service and support to clients.
Seasonal Benefit Customer Service Representative role at WTW, providing compassionate, detailed support to plan participants during enrollment and updates, primarily remote after training.
Customer Support Representative position in Elizabethton, TN, focused on delivering excellent call center service in a fast-paced environment.
Fortune Brands Innovations is seeking a remote Customer Service Representative to deliver exceptional support for their smart home and luxury product lines.
Serve as a key Customer Care Professional for American Express Small Business Services, delivering expert support and tailored product recommendations in a hybrid work setting.
Lead overnight front desk operations at Four Seasons Resort Vail, delivering luxury guest experiences with strong team leadership.
Provide expert health insurance guidance and customer support remotely as a Seasonal Licensed Health Insurance Agent with Concentrix.
Drive clinician relationships and enterprise customer success as Partner Success Director at Abridge, a pioneering AI healthcare startup.
CampusGuard seeks a remote Customer Advocate to enhance client engagement and project delivery for security services within higher education and public sector markets.
Provide dedicated customer service and administrative support as a Call Center Representative for Enterprise Mobility at Boston Logan Airport.
Contribute to Tessenderlo Kerley's supply chain excellence as a Customer Service Specialist managing orders and elevating customer satisfaction.
SupportYourApp is a provider of outsourced customer support. It provides inbound, outbound, and backoffice customer support specifically for innovative software and hardware companies. The company was established in 2010 and is located in Wilmingt...
133 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
