Account Manager, SMB

As an Account Manager, SMB at Syndigo, you're responsible for managing client relationships, developing client strategies, and ensuring the overall success of a set of named accounts. You'll engage with decision-makers, strategize to align our solutions with their needs, and focus on customer experiences, ensuring they receive exceptional value from our services.

Candidates for the Account Manager, SMB position at Syndigo typically need 1-3 years of B2B sales experience, preferably within a technology context. Familiarity with SaaS, customer service, and strong interpersonal skills are key. A Bachelor's degree or equivalent experience is also required to effectively navigate the role.

The Account Manager, SMB role at Syndigo plays a pivotal role in client retention by developing thorough engagement plans, ensuring that clients are satisfied with the services provided, and identifying opportunities for upselling and cross-selling. By embedding into clients' business processes, you can help them achieve their strategic objectives, which in turn fosters loyalty and promotes renewal.

A typical day for an Account Manager, SMB at Syndigo involves maintaining relationships with various clients, collaborating with team members, strategizing account plans, and actively addressing client issues or needs. You'll use our tech stack to track sales activities, manage customer communications, and ensure that you're meeting your individual KPIs and company goals.

At Syndigo, there are multiple career growth opportunities for an Account Manager, SMB. Success in this role can lead to promotions within the sales department, opportunities to specialize in certain industries, or even transition into leadership roles. Continuous professional development is emphasized, allowing you to expand your skills and advance your career.

In your response, highlight specific experiences where you've handled B2B sales, focusing on relationship-building, meeting quotas, and understanding customer needs. Demonstrate how these experiences make you a strong candidate for the Account Manager, SMB role at Syndigo.

Discuss your organizational strategies, such as using CRM tools to keep track of client interactions and requests. Emphasize the ability to listen actively to client concerns and how you manage competing priorities effectively to ensure client satisfaction.

Talk about the importance of regular communication, understanding client business objectives, and delivering personalized value. Share specific examples that show how you have successfully built and maintained client relationships.

Provide an example of a challenging situation, outlining the problem, your analytical approach to finding a solution, and the positive outcome. This demonstrates your problem-solving abilities and client-centric mindset.

Explain your approach to understanding client needs and identifying opportunities for additional services. Describe how you ensure that you align these opportunities with the client's strategic goals rather than simply pushing for sales.

Discuss your familiarity with CRM systems, such as Salesforce. Highlight how you utilize these tools for tracking client interactions, managing sales pipelines, and utilizing data to make informed decisions.

Share your time management techniques, such as creating daily priorities, setting goals, and using scheduling tools. Emphasize the importance of staying organized to meet deadlines and client needs.

Reflect on your motivations, whether it’s achieving targets, helping clients succeed, or being part of a collaborative team. Relate these motivations back to how they align with the Account Manager role at Syndigo.

Share your strategies for addressing objections, including active listening, empathizing with the client’s concerns, and providing clear, factual information that addresses their reservations.

Display your research about Syndigo, focusing on the importance of data and content management in commerce. Summarize how Syndigo’s services benefit clients in various industries, showing your understanding of the company's mission and values.