Account Manager, SMB

As an Account Manager, SMB at Syndigo, your primary responsibilities will include managing the relationships with named accounts, developing client strategies, and overseeing engagement plans. You will lead the sales cycle focused on renewals, upselling, and cross-selling opportunities while ensuring that clients receive maximum value from our solutions.

To qualify for the Account Manager, SMB position at Syndigo, candidates should have 1-3 years of sales experience, preferably in a B2B technology environment. Familiarity with sales fundamentals, strong relationship-building capabilities, and excellent communication skills are essential. Experience with SaaS products and tools like Salesforce is a major plus.

The Account Manager, SMB plays a crucial role in customer satisfaction at Syndigo by ensuring that the client’s needs are met through tailored strategies. You'll work to understand their unique challenges and align our solutions accordingly, maintaining open lines of communication and ensuring a seamless partnership.

An Account Manager, SMB at Syndigo typically engages in relationship-building with clients, manages the sales cycle, holds strategic discussions, and utilizes the tech stack for data analysis. Regularly reviewing account performance and strategizing on renewal and growth opportunities are key components of daily tasks.

Syndigo encourages professional growth through ongoing learning opportunities, skill development programs, and exposure to various client engagements. The role can lead to advancement within the sales organization, expanding your expertise in customer relationship management and strategy.

When responding to this question, highlight specific examples from previous roles where you successfully built and maintained strong client relationships, showcasing your understanding of their needs and how you provided value.

Discuss your methodical approach to understanding a client's business objectives and how you align Syndigo's offerings with those goals. Mention your skills in research, analysis, and creating actionable plans.

Provide specific instances in which you achieved successful renewals and upsells, emphasizing your strategies for understanding client satisfaction and employing strong negotiation skills.

Highlight your proficiency with tools such as Salesforce or other CRMs, explaining how you utilized them to track progress, forecast sales, and maintain organized client records.

Discuss how you actively seek and value customer feedback, use it to refine your approach, and adapt your offerings to better meet client needs.

Share a story that illustrates your problem-solving skills and determination, detailing the steps you took to understand and resolve the client's issues successfully.

Provide insights into your intrinsic motivators such as personal growth, achieving targets, and the satisfaction of helping clients solve problems through your solutions.

Explain your approach to account prioritization based on revenue potential and engagement levels, along with specific time management techniques you employ to stay productive.

Discuss your experience working cross-functionally, and provide examples of how you effectively communicated and collaborated with customer service and product teams to enhance client delivery.

Talk about the key performance indicators (KPIs) you track, such as client satisfaction scores, renewal rates, and revenue growth, emphasizing the importance of actionable metrics in driving your performance.