Customer Service Representative - Medical

As a Customer Service Representative at TEKsystems, your primary responsibilities will include engaging professionally with customers, answering phone calls promptly, and demonstrating comprehensive knowledge of medical products. You'll be assessing customer needs, educating them about our offerings, processing orders accurately, and maintaining an organized and inviting showroom.

Candidates for the Customer Service Representative position at TEKsystems should have prior customer service experience, and while medical experience is a plus, it is not mandatory. Additionally, the role involves the ability to lift up to 50 lbs occasionally and to be on your feet, so physical stamina is a key requirement.

The salary range for the Customer Service Representative position at TEKsystems is competitive, starting from $17.00 to $20.00 per hour, depending on experience and qualifications. Along with a great salary, employees can look forward to various benefits, enhancing their overall compensation.

TEKsystems offers a comprehensive benefits package for its Customer Service Representatives, which may include medical, dental, and vision insurance, retirement plans, life insurance, short- and long-term disability coverage, health spending accounts, and transportation benefits, depending on eligibility and employment status.

The Customer Service Representative position at TEKsystems is a fully onsite role based in The Dalles, Oregon. This means you will be engaging directly with customers in a hands-on environment, ensuring top-notch service delivery.

When faced with a difficult customer, it's essential to remain calm and listen actively to their concerns. Acknowledge their feelings, show empathy, and work diligently to provide a solution. Communicating openly and recovering from the issue effectively builds trust and demonstrates your commitment to customer satisfaction.

While I may not have direct experience with medical products, I am eager to learn and have a foundational understanding of customer service principles that I would apply. I am committed to automating my research and training to become knowledgeable and assist customers effectively.

I admire TEKsystems' dedication to transforming the customer experience in the medical field. The opportunity to contribute to improving patients' lives aligns with my passion for service, and I am excited to collaborate with a talented team that values growth and innovation.

Effective time management is vital. I prioritize tasks based on urgency and complexity while ensuring that no customer feels neglected. I maintain a checklist of inquiries and follow up diligently, ensuring efficient response times across all communication channels.

Motivation in customer service comes from the satisfaction of helping others. I stay energized by setting personal goals, reflecting on positive outcomes, and reminding myself of the impact of my work on customers' lives, especially in a medical context.

Teamwork is essential in customer service roles as it fosters a cooperative environment. Collaborating with colleagues allows for sharing knowledge and providing comprehensive support to customers, ensuring a seamless experience. Effective communication within the team is key to resolving issues promptly.

In a previous position, a customer was frustrated with a product delay. I took the initiative to communicate proactively, providing regular updates and alternative solutions. This personal touch turned a negative experience into a positive one, and the customer expressed gratitude for my attentive approach.

Educating customers involves understanding their specific needs, providing clear explanations about product benefits and usage, and answering any questions they may have. I focus on using simple language to ensure comprehension and encourage customers to ask for clarification whenever needed.

Empathy is the most critical quality. As a Customer Service Representative, understanding and acknowledging customers' emotions and concerns allows for building rapport and trust. A compassionate approach can significantly impact customer satisfaction and loyalty.

If I encounter a question I don't know the answer to, I would admit my uncertainty but assure the customer that I will find the information. I would then consult the appropriate resources or team members to ensure I provide accurate and helpful information as quickly as possible.