Medical Administrator

As a Medical Administrator at TEKsystems, your main responsibilities include greeting patients, completing patient registrations, explaining and securing legal forms, assisting with scheduling, and ensuring proper collection of financial liabilities. You will be the first point of contact, ensuring every patient feels welcomed and informed right from their registration.

To qualify for the Medical Administrator position at TEKsystems, applicants should have medical office experience, a typing speed of at least 35 wpm, and knowledge of PC/CRT. A course in Medical Terminology is preferred, alongside excellent customer service skills and the ability to work in a fast-paced environment.

The work schedule for the Medical Administrator role at TEKsystems includes either a 7am-7pm or a 7pm-7am shift with a rotating schedule of 3 days on followed by 2 days off, then 2 days on, and 3 days off. This setup means working every other weekend and potential holiday shifts.

TEKsystems provides a comprehensive benefits package to Medical Administrators, which includes medical, dental, and vision coverage, short and long-term disability, life insurance options, a 401(k) retirement plan, a health spending account, transportation benefits, and paid time off.

To prepare for an interview for the Medical Administrator position at TEKsystems, focus on showcasing your experience in medical administration, your customer service skills, and your ability to handle sensitive patient information. It’s good to prepare specific examples of past experiences that demonstrate your qualifications in a real-world context.

To prioritize tasks as a Medical Administrator, assess the immediate needs of patients and the urgency of their registrations and services. Organizing tasks based on deadlines and patient flow is key. Being adaptable and ready to shift focus as needs arise is essential for success in this role.

When faced with a difficult patient, it's vital to remain calm and empathetic. For example, if a patient is frustrated about wait times, I would acknowledge their feelings, explain the situation, and assure them that I’m doing my best to assist them promptly.

I have used various patient registration systems and am comfortable navigating them. In my previous role, I became proficient in entering data accurately and ensuring compliance with legal and financial protocols to guarantee smooth patient experiences.

To ensure accuracy in patient information collection, I always double-check details provided by the patient and confirm insurance information before finalizing registration. I also take the time to explain the importance of accuracy to the patients for better service delivery.

Compliance in a medical setting entails adhering to laws and regulations governing patient privacy, billing practices, and operational policies. Understanding these standards is crucial for safeguarding patient information and maintaining the integrity of healthcare practices.

If I encounter an issue with a patient's insurance coverage, I would communicate directly with the patient to explain the situation, then work diligently to verify coverage. If necessary, I would coordinate with the relevant insurance representative to resolve the problem, ensuring the patient is informed every step of the way.

To keep up with the latest healthcare regulations affecting patient access, I regularly read industry publications, participate in training webinars, and attend professional conferences. Staying engaged with professional networks is also beneficial in keeping abreast of relevant changes.

In such instances, I would first listen to the patient’s concerns without interruption. I’d then review their case, offer clear explanations about the charges, and help them understand their financial responsibilities while ensuring they feel valued and respected throughout the discussion.

Customer service is crucial in the Medical Administrator position at TEKsystems as it directly impacts the patient experience. Providing exceptional service helps in alleviating anxiety for patients, building trust, and fostering a positive relationship between staff and patients.

To manage a fast-paced environment, I prioritize time management and organization. I break down tasks into manageable parts, stay focused, and remain flexible. Keeping a positive attitude and striving for collaboration with colleagues also helps in maintaining a productive work atmosphere.