Job details

Area Manager

Who we are

About The Black Tux

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

In this role, you’ll be joining the Operations team. The Operations team manages the entire order fulfillment process, from inventory management to shipping and logistics. As a member of this team, you will play a key role in supporting our customers by handling issues such as order tracking, returns, and exchanges, ensuring a smooth and positive experience.

An Area Manager will be a self-starter that is able to work in an autonomous environment. An analytical thinker, willing to use data and root cause analysis to drive his/her decisions. They will be responsible for the performance, safety, and quality of multiple departments. This position reports directly to the Senior Ops Manager and will ensure all budgeted costs and SLA’s are met.

What you'll do

Determine short term and long term shift plans for department labor needs and modify when needed to reflect accurate production goals
Lead upper management through weekly and monthly labor forecast to ensure proper staffing for all departments
Provide end of day reports documenting operation performance, production review, labor approvals, employee issues, and the next days plan for success
Proactively partner with warehouse Leads and Ambassadors to achieve department goals and overcome potential roadblocks
Instill consistency across the warehouse by documenting and coaching team members through our standard operating procedures
Advocate for quality using performance management to prevent losses by holding teams accountable for accurate reporting
Monitor associates attendance, behavior, production, and safety providing on the spot coaching according to the company’s policies and procedures when needed
Engage associates in team bonding initiatives and in team meetings to create a fun, collaborative, and solutions oriented environment
Mentor, develop, and motivate a team of Leads, Ambassadors, and Associates to ensure the highest level of production
Uphold and support all OSHA regulations and safety programs to ensure a safe work environment for all associates
Partner cross-functionally with Data, IT, Engineering, and People Operation teams to seek operational improvements
Design and implement new warehouse management tools and processes to improve productivity, accuracy, quality, and safety
Take on additional duties and ad-hoc projects as needed

Who you are

3+ years experience as a Warehouse Lead of Supervisor leading a team of 15+ Associates
Uses Excel or Google sheets to manipulate data from separate sources, V-Lookup and Pivot Tables are a must
Available to work overtime during peak seasons and other times during the year as needed
Passionate about maintaining quality in distribution
Curious and excited to bring forward new ideas
A self-starter able to work independently and collaboratively
Exceptional communication skills, both written and verbal
Strong analytical and project management skills, proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving
Worked with Warehouse Management Systems such as HighJump, Lean, and 5S is a plus

You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.

Benefits & Perks

We pay people equally and based on market compensation data
We provide a 401(k) plan through Betterment
Our full-time employees receive stock options and have a stake in the company
Our Health, dental and vision plans are competitive, and we cover 100% of employee coverage and 50% of dependents
Open vacation time
Monthly cell phone reimbursement
TBT Women’s Group
TBT Diversity and Inclusion Group
Paid maternity and paternity leave
Apple equipment or whatever you need to be productive
Monthly employee events and trainings
Free suit rentals

$59,000 - $70,000 a year

The salary range this position will be $59,000-70,000 annually.

The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

How we work at The Black Tux

Onsite

Onsite TBT team members need to be in person working full-time (40 hours per week) from an office, warehouse, or showroom. The reason being is that these roles have a requirement for a physical presence to do their job with customers, team members, or at one of our locations. We host a number of onsite events where all our team members are welcome!

Diversity, Equity, Inclusion and Belonging

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.