Sr. Administrative Assistant - Billing Specialist

The Sr. Administrative Assistant - Billing Specialist at the City of Fort Worth is primarily responsible for managing the ERP Billing and Accounts Receivable modules. This includes oversight of the entire billing process, from invoicing to payment applications. The specialist must compile necessary documentation, adhere to deadlines, and revise invoices as required. Additional responsibilities include resolving complex customer issues, ensuring compliance with city ordinances, and assisting with month-end close processes, making this a dynamic role within the Financial Management Services Department.

To qualify for the Sr. Administrative Assistant - Billing Specialist position at the City of Fort Worth, candidates must possess a bachelor's degree in public administration, business administration, human resources, or a related field. Additionally, three years of progressively responsible experience in administrative and fiscal management related to billing and collections is necessary, including at least one year in a supervisory role. Preferred qualifications also include knowledge of debt collection laws, problem-solving skills, and proficiency in Microsoft Office, particularly Excel.

Successful candidates for the Sr. Administrative Assistant - Billing Specialist role in Fort Worth will benefit from strong analytical skills, attention to detail, and the ability to multitask effectively. Familiarity with federal and state laws regarding debt collection is advantageous. A tech-savvy disposition with proficiency in data analytics and advanced Excel capabilities will set candidates apart. Strong interpersonal and customer service skills will also be essential, as resolving complex issues for internal and external customers is a key responsibility of this role.

The Sr. Administrative Assistant - Billing Specialist at the City of Fort Worth generally works Monday to Friday from 8 AM to 5 PM. However, candidates should be prepared for the possibility of some evening or weekend work as required by the demands of special projects and operational needs within the Financial Management Services Department.

The City of Fort Worth provides a comprehensive benefits package for the Sr. Administrative Assistant - Billing Specialist position, which includes 11 paid holidays, medical, dental, vision insurance, and paid time off. Additional benefits include a pension plan and numerous professional development opportunities, ensuring that employees are well-supported in their roles and able to grow in their careers.

Certainly! When answering this question, focus on specific examples from your past roles that highlight your experience with different aspects of billing and collections. Discuss your involvement in managing invoices, following up on payments, or handling discrepancies. Mention any systems or software you've used, and how your attention to detail has contributed to your success in this area.

To ensure accuracy and timeliness, I prioritize organization and communication. I maintain detailed records and checklists to manage my tasks efficiently, and I use project management tools to track deadlines. Additionally, I review my work thoroughly before submission and collaborate closely with team members to address any questions early on.

When answering this question, choose a specific example that demonstrates your problem-solving skills and customer service abilities. Explain how you approached the situation calmly, listened to the customer's concerns, and worked towards a satisfactory resolution, while keeping company policies in mind.

I employ a combination of time management techniques and prioritization strategies. I begin by assessing deadlines and urgency for each task. I often use tools like task lists or calendars to outline my priorities and keep track of progress. I also communicate regularly with my team to ensure alignment on priorities and deadlines.

Collaboration is vital in the billing process as it ensures accuracy and compliance. In my experience, working closely with departments such as finance, customer service, and operations helps to align our efforts, share information, and resolve any issues promptly. I believe that fostering strong relationships within teams enhances overall efficiency.

When discussing your experience with ERP systems, highlight any specific systems you've worked with and your level of proficiency. Focus on your hands-on experience in managing billing and accounts receivable modules and how you have utilized these systems to improve processes or streamline operations.

I use Excel extensively for data analysis and reporting, leveraging pivot tables, formulas, and charts to derive insights from the data. I also ensure that reports are easily understandable for stakeholders by clearly presenting the information. If necessary, I incorporate visuals to illustrate trends and findings effectively.

Maintaining compliance requires a thorough understanding of relevant laws and regulations. I make it a priority to stay updated on changes in legislation and ensure that our processes reflect those changes. Regular training and audits also help ensure that the team operates within compliance, and I encourage open dialogue around any potential concerns.

My motivation stems from seeing the impact of accurate and efficient management practices on organizational success. I enjoy problem-solving and the challenge of navigating complex issues, and I take pride in delivering exceptional service to both internal teams and customers. Contributing to the success of my organization in a meaningful way is incredibly fulfilling.

Key qualities for this role include strong attention to detail, exceptional problem-solving abilities, and a customer-centric approach. The ability to work collaboratively and manage a diverse range of tasks while maintaining accuracy is also important. Furthermore, being technically proficient and adapting to various software systems is crucial for success in this dynamic environment.